Mahmudul Hassan
Williams Lake,British Columbia
Summary
Motivated and adaptable professional currently working as a Ramp Agent and Customer Service Agent at a regional airport, alongside a customer-facing role in food service. Over two years of experience in fast-paced, physically demanding environments where safety, technical awareness, and professionalism are essential. Skilled in troubleshooting, equipment handling, and client interaction across diverse roles — from aviation and logistics to janitorial and food operations. Known for reliability, attention to detail, and staying calm under pressure. Eager to grow into a client-facing technical role and continue developing hands-on skills through new challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ramp Agent/CSA
Fly CMA
Williams Lake, BC
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Pizza Maker
Red Tomato Pies
Williams Lake, British Columbia
04.2024 - Current
- Cleaned and sanitized kitchen surfaces and equipment.
- Prepared dough and sauce for pizzas according to recipes.
- Ensured compliance with health and safety regulations in the kitchen area.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
Janitor
Lakeside Janitorial
British Columbia
10.2023 - 04.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
Recycler
New West Bottle Depot
New Westminster, BC
06.2023 - 10.2023
- Improved overall recycling rates with diligent sorting and processing of recyclable materials.
- Provided excellent customer service, educating clients on proper recycling practices and guidelines.
- Maintained tight timetables and strict safety standards by smoothly dismounting and remounting trucks at each stop.
- Consulted with customers to address problems with garbage collection, maximizing team efficiency, and customer satisfaction.
- Reduced waste contamination by conducting thorough inspections of incoming materials.
Volunteer Care Assistant
Emirates Red Crescent
UAE
11.2021 - 02.2023
- Participated in community outreach programs supporting individuals with mental and emotional challenges
- Assisted in organizing wellness activities and recreational events for vulnerable groups
- Volunteered with a family supported by Emirates Red Crescent, providing emotional support and companionship to a young individual with mental health challenges
- Offered companionship and practical support to individuals requiring special care
- Learned to practice empathy, patience, and attentiveness in high-stress situations
- Developed skills in handling confidential and sensitive situations with professionalism
Education
A LEVEL -
ENGLISH SCHOOL OF KALBA
12.2022
O LEVEL -
St Marys Catholic High School
Fujairah, UAE12.2021
Skills
- Initiative & Leadership
- Team & Staff Management
- Communication & Conflict Resolution
- Customer Service
- Empathy & Compassion
- Planning & Organization
- Client communication
- Emotional support
- Conflict resolution
- Site inspection
- Customer service
- Personal care assistance
- Loading and unloading
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Technical troubleshooting
Languages
English
Native or Bilingual
Arabic
Full Professional
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Bengali
Native or Bilingual
Certification
- Class 5 BC Driver’s License
- OFA Level 1 (Occupational First Aid – Ready to be completed)
- Foodsafe Certification (Ready to be completed)
Achievements Roles
- School Team Leader, 2018 - 2021
- Class Leader, 2020
- Sports & Events Organizer, 2018 - 2021
- Served as the student liaison, communicating between students and faculty, ensuring student concerns and suggestions were represented and addressed effectively
- Received Certificate of good conduct, 05/22
Timeline
Ramp Agent/CSA
Fly CMA
06.2025 - Current
Pizza Maker
Red Tomato Pies
04.2024 - Current
Janitor
Lakeside Janitorial
10.2023 - 04.2024
Recycler
New West Bottle Depot
06.2023 - 10.2023
Volunteer Care Assistant
Emirates Red Crescent
11.2021 - 02.2023
A LEVEL -
ENGLISH SCHOOL OF KALBA
O LEVEL -
St Marys Catholic High School