Technology Research
MAHMUD EL JACHI LYNCHE
Information Technology Support Specialist
Scarborough,ON
Summary
Experienced IT specialist with a diverse skill set and strong operational and training background. Proficient in managing Active Directory, Microsoft Office 365 administration, network support, hardware maintenance, and application support. Known for exceptional problem-solving abilities and a natural aptitude for leadership in team projects.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Independent I.T Consultant
Owner-Operator
Toronto, Ontario
01.2023 - Current
- Providing timely and effective troubleshooting support for various technical problems for businesses and home clients.
Junior M2 Motorcycle Instructor
Ride Safe Motorcycle Training Course
04.2023 - Current
Providing new and returning motorcycle riders with the knowledge and necessary skills to enjoy years of safe motorcycle riding.
Sr. Operations I.T Associate Level 2
Lion Resources North America
11.2004 - 12.2022
- Working in collaboration with Device Engineering and other teams, providing level 1 & 2 technical support for over 700 + users in several advertising agencies in Canada (on-site), USA, Latin America and other locations worldwide (Remotely)
- Provided training to co-workers and onboarding to new users
- Demonstrated a high level of initiative, creativity, and resourcefulness while tackling difficult tasks, using strong analytical and problem-solving skills
- Participated in team projects, showing the ability to work collaboratively and effectively with other team members and departments
- Functioned as a team leader on group projects, delegating tasks and supervising my team
- Applied effective time management techniques to meet tight deadlines (SLA)
- Maintaining hardware inventory for 11 advertising agencies
- Sourcing and decommissioning hardware & software as needed
Network Support & Desktop Technician
Saatchi & Saatchi Advertising
08.1998 - 04.2004
Education
LAN Administrator - Information Technology
CDI College of Business & Technology
Toronto, ON 07.1995 - 08.1997
Skills
Help Desk Level 1 & 2
Certification
Certified Novell Administrator (CNA)
Additional Information
Active member of T.A.C.A, Templars Against Child Abuse, Fluent in Spanish as my native language
Affiliations
Active member of Templars Against Child Abuse, T.A.C.A
Interests
Motorcycles
Auto Mechanics
Cars
Cooking
Chess Player
Timeline
Junior M2 Motorcycle Instructor
Ride Safe Motorcycle Training Course
04.2023 - Current
Independent I.T Consultant
Owner-Operator
01.2023 - Current
Sr. Operations I.T Associate Level 2
Lion Resources North America
11.2004 - 12.2022
Network Support & Desktop Technician
Saatchi & Saatchi Advertising
08.1998 - 04.2004
LAN Administrator - Information Technology
CDI College of Business & Technology
07.1995 - 08.1997
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