Mahmud Al-Sabbag
Edmonton,AB
Summary
Dynamic and results-oriented professional with a proven track record in customer service and sales expertise, notably at Three Queens Ent. Excelled in building customer relationships and exceeding sales goals through exceptional communication and problem-solving skills. Demonstrated leadership in team collaboration and a flexible approach to achieving business development targets.
Overview
14
14
years of professional experience
Work History
Sales Associate
Three Queens Ent
Edmonton, AB
06.2020 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Generated new sales leads to achieve and exceed monthly sales goals.
Roofing Laborer
BlackShield Roofing
Edmonton, AB
04.2015 - 08.2017
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Ensured customer satisfaction by maintaining a clean work area and promptly addressing concerns.
- Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
Cell Phone Repair Technician
H & M Repairs
Edmonton, AB
06.2010 - 01.2015
- Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
- Adapted quickly to varying workload demands while maintaining high standards for repair quality and speed.
- Maintained a clean and organized workspace, contributing to an efficient work environment conducive to quick repairs.
- Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Applied external accessories such as screen protectors, skins and more.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Installed and configured new devices and system components.
Education
High School Diploma -
Queen Elizabeth School
Edmonton, AB06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Exceptional customer service
- Cash Handling
- Money Handling
- Flexible Schedule
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Business Development
- Honest and Dependable
- Friendly and Helpful
- Team Leadership
- Flexible Hours
- Sales and Promotions
- Decision-Making
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Associate
Three Queens Ent
06.2020 - 05.2024
Roofing Laborer
BlackShield Roofing
04.2015 - 08.2017
Cell Phone Repair Technician
H & M Repairs
06.2010 - 01.2015
High School Diploma -
Queen Elizabeth School