Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mahmoud Zamani

Thornhill,ON

Summary

Highly-motivated employee with desire to take on new challenges. I have a keen eye for detail and possess exceptional communication skills, which enable me to effectively liaise with clients, staff, and stakeholders at all levels. My expertise in managing multiple projects simultaneously and prioritizing tasks has enabled me to successfully support executives and teams in fast-paced, dynamic environments. I am proficient in using a range of office software and technology to streamline operations, increase efficiency, and reduce costs. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Agent

YMCA
Markham, ON
04.2023 - Current
  • Organized work information to ensure accuracy and completeness.
  • Supported child care and school age registrations, complete data entry, amend and updated member information for child care programs in ActiveNet in an accurate, professional and efficient manner.
  • Completed clerical procedures as required such as processing payments, maintaining files, mailing and faxing.
  • Performed customer service duties as required.
  • Engage in extensive data entry into Ministry database and YMCA database. Checking for accuracy and data integrity.
  • Provide information and referral services to meet customer needs, handle inquiries regarding the YMCA and local community programs and services.
  • Maintain complete files and data management system.
  • Maintain accurate activity records and participant information and compiles regular statistical reports for the Program, Association and Funders.
  • Bank deposits and petty cash reconciliation.
  • Other duties as assigned.

Business Support

Ministry of Health
Concord, ON
04.2022 - 03.2023
  • Handled more than 150+ weekly inbound and outbound calls, assisting customers with the resolution of various inquiries, consistently exceeding targets.
  • Reviewed and assessed incoming ministry correspondence and communicated any changes in ministry scheduled deliveries via telephone and email in a timely manner.
  • Tracked financial data, developed models and presented findings via verbal updates, written reports and presentations.
  • Stayed up-to-date about new and changing policy and regulations that pertained to the OGPMSS and customer benefits.
  • Recorded, updated and modified client information in ministry database (Panorama) accurately in a timely manner.
  • Kept records of stakeholders interactions and transactions, compiled and interpreted relevant data on correspondence issues and recording details of inquiries, complaints, and comments.
  • Performed multi-step calculations to ensure financial integrity and accuracy to remove any oversight.
  • Managed various projects, including event planning and logistics, while ensuring timely and efficient delivery of high-quality results.
  • Coordinated and facilitated internal and external communications, such as drafting and disseminating correspondence and maintaining contact databases.
  • Worked collaboratively with cross-functional teams to support business operations and implement process improvements.
  • Ensured all inquiries meet eligibility requirements to receive drug supplies according to program requirements and OGPMSS mandate.
  • Developed procedural manuals for operational areas within scope of business support responsibilities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Managed accounts receivable functions, processed payments and researched billing problems.

Project Coordinator

Pars Power Inc
Thornhill, ON
11.2020 - 02.2022
  • Communicated with internal and external contacts to ensure deals are processed in a timely and efficient manner in order to meet deadlines.
  • Assisted in the development and maintenance of project documentation, including project plans, status reports, meeting minutes, and presentations
  • Helped to track project milestones and deliverables, ensuring that deadlines are met and tasks are completed according to schedule
  • Verified order information against system data to prevent errors.
  • Compiled statistical and other data to prepare reports and documents related to company's activities.
  • Accurately updated and verified customer information and managed additional Excel tracking sheets and internal database.
  • Maintained accurate records of customer interactions and transactions.
  • Detected and resolved data quality issues and discrepancies for integrity and quality control.
  • Devised reports and visualizations to present requested data in sleek format.
  • Analyzed, queried and manipulated data to defined business procedures.

Market Data Analyst

Mellat Bnak
Tehran, Tehran
10.2016 - 08.2020
  • Developed and implemented databases, reporting systems and data mapping methods to optimize
    the efficiency and quality of marketing strategies
  • Designed, developed, and implemented data analysis solutions to identify market trends, patterns, and customer insights.
  • Used statistical methods and tools (SQL, Excel...) to analyze data and generate useful business
    report.
  • Extracted and verified client information from data bases using SQL to ensure consistency on all
    databases.
  • Compiled relevant data/reports, analyzed and investigated alerts using different technical tools to take appropriate action based on standard policies and procedures
  • Created reports and visualizations to present customer insights to stakeholders.
  • Made decisions in situations where limited information/ambiguity existed to minimize exposure to loss and protected the reputation and integrity of company, and customer privacy
  • Used R, SAS, or SPSS to developed statistical models to analyze customer data and identify key drivers of customer behavior
  • Acquired data from different data sources and then update different
    databases/tables for further analysis to create some meaningful reports from raw data.
  • Coded complex Python and SQL statements/queries to link different tables/datasets and retrieve the required data to manage the operational impacts of our new lending strategies.
  • Proactively create meaningful reports and dashboards by Power BI based on data mining, analysis, and visualization for different departments.

Education

MBA - Marketing

Payam E Noor University
Iran
09.2011

Bachelor of Arts - Business Administration

University of Tehran
Tehran, Iran
09.2008

Skills

  • Exceptional interpersonal and communication (written & verbal ) skills
  • Advanced proficiency in software applications such as Microsoft Teams, SharePoint, Excel, Word and PowerPoint
  • Strong work ethic and ability to work independently and effectively collaborate with a team
  • Aptitude for solving problems and responding creatively to new challenges
  • Ability to handle high-pressure situations and meet tight deadlines
  • Excellent attention to detail and ability to coordinate multiple projects and timelines

Certification

  • SQL - MySQL for Data Analytics and Business Intelligence
  • The Complete SQL Bootcamp: Go from Zero to Hero
  • Statistics for Data Science and Business Analysis
  • Python for Data Science and Machine Learning Bootcamp
  • Python + SQL + Tableau: Integrating Python, SQL, and Tableau
  • Tableau 2022 A-Z: Hands-On Tableau Training for Data Science
  • Excel Skills for Business Specialization - Macquarie University
  • Microsoft Excel - Excel from Beginner to Advanced
  • The Data Visualization Course: Excel, Tableau, Python, R
  • Fundamentals of Data Visualization in Tableau

Languages

English
Full Professional
Persian
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Agent

YMCA
04.2023 - Current

Business Support

Ministry of Health
04.2022 - 03.2023

Project Coordinator

Pars Power Inc
11.2020 - 02.2022

Market Data Analyst

Mellat Bnak
10.2016 - 08.2020

MBA - Marketing

Payam E Noor University

Bachelor of Arts - Business Administration

University of Tehran

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Mahmoud Zamani