MAHMOUDI SARA
Vancouver,BC
Summary
With a background in psychology and experience as a Director of Early Childhood Education, I’ve developed a strong understanding of children’s behaviour, learning styles, and emotional needs. Leading a childcare center has strengthened my skills in empathy, communication, and problem-solving—skills that are essential in counselling. My passion lies in creating supportive environments where individuals feel heard, valued, and safe. I’m now eager to build on this foundation through a Master’s in Counselling, to better support the emotional well-being of children, families, and the wider community.
Overview
8
8
years of professional experience
Work History
Operations Director and Program Development
Marina Bay Academy Childcare
West Vancouver, BC
2023.05 - Current
- Monitored staff performance and resolved issues to enhance operational efficiency.
- Developed and implemented policies for staff training and development programs.
- Led compliance efforts with licensing requirements and health regulations for childcare services.
- Fostered relationships with parents to enhance community engagement and satisfaction.
- Trained employees across multiple job functions to ensure role coverage.
- Exercised sound judgment in escalating concerns and resolving conflicts.
- Completed daily opening, closing, and shift change procedures to uphold operational standards.
- Entered time and attendance logs accurately for payroll processing.
- Developed training modules and documentation to improve staff onboarding.
- Assigned tasks to associates based on skill levels to optimize team productivity.
Early Childhood Educator
Marina Bay Academy Childcare
West Vancouver, BC
2023.04 - Current
- Implemented hands-on, play-based strategies for experiential learning.
- Stuck to daily routines to help children feel comfortable and promote development.
- Promoted good behaviors by using positive reinforcement methods.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized and led activities to promote physical, mental and social development.
- Taught children foundational skills in colors, shapes and letters.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Established indoor and outdoor safe play environments for toddler-age children.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Engaged with children on individual basis to build positive, trusting relationships.
Group Patient Coordinator
Brookmere Dental
2021.01 - Current
- Coordinate patients and treatment planning
- Dealing with insurances
- Administration
Early Childhood Educator Assistant
Marina Bay Academy Childcare
West Vancouver, BC
2022.06 - 2023.03
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Supported lead teacher with daily classroom activities.
- Maintained daily records of activities, behaviors, meals and naps.
- Assisted with or led story time by reading books to children.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Created and assembled classroom displays and decorations.
Director of Sales and Operations Manager
Urban Barn
2019.01 - 2019.05
- Directing staff, prepare daily reports and monitor daily activities
- Executing marketing plans with high accuracy
- Handle customer complaints and set in place a corrective action
- Prepare monthly profit and loss statement, check balance sheets and ensures sales KPIs were met
Optometry Assistant
Hollyburn Eye Clinic
2018.01 - 2019.01
- Assisted patients with scheduling and managing appointments effectively.
- Provided pre-examination support by preparing patients for eye assessments.
- Maintained optical inventory, ensuring availability of necessary supplies and equipment.
- Collaborated with optometrists to document patient histories and examination results accurately.
- Handled billing processes by verifying insurance information for patient claims.
Office Administrator
West Coast Psychological Services
Vancouver, British Columbia
2018.07 - 2018.10
- Coordinated meetings and scheduled appointments for team members.
- Maintained filing systems to organize documents and records effectively.
- Processed incoming communications and directed them to appropriate personnel.
- Assisted in preparing reports and presentations for management review.
- Implemented office policies to improve workflow and communication processes.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education
Diploma - Early Childhood Education
Vancouver Career College
Vancouver, BC04.2023
Bachelor of Science - Psychology
University of British Columbia
04.2018
High School Diploma -
Mulgrave
Vancouver, BC2012-01
Skills
- Compassionate attitude
- Leadership excellence
- Team collaboration
- Verbal communication
- Staff development
- Administration and reporting
- Project planning
- Problem resolution
- Operational management
Affiliations
Emergency First Aid Child & Residential Care CPR Life Saving Society
Interests
- Supporting children and positively impacting the community through education and counselling
- Exploring innovative psychological methods to help others
- Promoting wellness through outdoor activities such as hiking, skiing, and fitness
- Playing piano to foster creativity and mindfulness
- Engaging children in robotics and coding to encourage problem-solving and growth
Languages
English
Native/ Bilingual
Farsi
Native/ Bilingual
Timeline
Operations Director and Program Development
Marina Bay Academy Childcare
2023.05 - Current
Early Childhood Educator
Marina Bay Academy Childcare
2023.04 - Current
Early Childhood Educator Assistant
Marina Bay Academy Childcare
2022.06 - 2023.03
Group Patient Coordinator
Brookmere Dental
2021.01 - Current
Director of Sales and Operations Manager
Urban Barn
2019.01 - 2019.05
Office Administrator
West Coast Psychological Services
2018.07 - 2018.10
Optometry Assistant
Hollyburn Eye Clinic
2018.01 - 2019.01
Diploma - Early Childhood Education
Vancouver Career College
Bachelor of Science - Psychology
University of British Columbia
High School Diploma -
Mulgrave