Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

MAHMOUD MUDHER KASSIM

Erbil ,Iraq

Summary

Experienced with planning and executing comprehensive project plan, Manage complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Professional project management professional with strong focus on delivering impactful results through effective team collaboration and communication . Skilled in project planning, risk management, and stakeholder communication. Known for reliability and adaptability in dynamic environments. Proven track record in driving projects to successful completion while maintaining high standards.

Overview

15
15
years of professional experience

Work History

Deputy Head of Retail

Region Trade Bank (RTB)
02.2024 - Current
  • Preparing and developing the product, identifying the external parties involved in its completion.
  • Communicating with the external parties related to product preparation and coordinating the requirements with each party, such as global payment companies (MasterCard and UnionPay), processing companies (Yana and GPS), and companies providing cards, ATMs, printers, etc.
  • Coordinating with IT, finance, and settlement departments, and preparing forms, terms and conditions, pricing, features, limits, and requirements according to the standards and regulations of global companies and the Central Bank of Iraq.
  • Managing the bank's relationship with all the external parties mentioned above, and following up on any required updates while adhering to the instructions from service-providing companies as well as the Central Bank of Iraq.
  • Maintaining the bank's relationship with service-providing companies
  • Managing all projects related to electronic products and following up on them daily
  • Executing the requirements of the implementation plan as defined by the bank's management.
  • Oversee and participate in sales activities such as prospecting, lead generation and closing deals. Ensure that sales techniques are customer-focused and aligned with the bank's objectives
  • Lead and motivate the sales team, providing direction, guidance, and support to help them achieve their individual and team goals
  • Organize regular training sessions to improve the team's product knowledge, sales skills, and customer service techniques. This includes training on new products, services, compliance, and customer engagement strategies.
  • Establish and maintain strong relationships with high-value clients, key accounts, and prospects. Ensure regular follow-up to understand their evolving needs and offer tailored banking solutions
  • Focus on retaining existing customers by ensuring high satisfaction
  • Ensure the sales team is well-versed in the bank's product offerings, including features, benefits, and eligibility requirements
  • Overseeing all departments related to retail such as marketing departments, call center, retail support departments, digital marketing department, My account project, privet salary domiciliation contract .... etc.
  • Implementing strategies and methods to enhance departments performance.
  • Weekly meeting with all departments related staff and managers to discuss performance and issues.
  • Assisting other branches with all related inquiries.
  • Involved in the process of adding new retail products such as new credit cards, ATM new features as well as the adjustment of pricing according to my market and competitors' study and research.

Government project manager, my account project in KRG

Region Trade Bank (RTB)
11.2023 - 01.2024
  • Main point of contact between the bank and the staff of my account project at the prime minister office
  • Sending all reports needed upon request.
  • Dealing with any info requested from CBI regarding my account project.
  • Coordinating internally with the bank departments to complete all requirements of the project.
  • Supervising the salary transfer via ACH/RTGS
  • Solving any issues reported by the PMO staff.
  • Assisting in choosing the locations of the project ATM machines in the region.
  • Participating in choosing the advertising brochures, banners and deciding on quantities.
  • Excellent knowledge of the contract details

Co-Owner/Estimator

Black Falcon Construction Inc.
01.2021 - 09.2023
  • Estimating construction projects in Both residential and commercial
  • Estimating environmental cleanup projects such as Asbestos abatement, Mold Remediation, Lead Abatement and Soil Contamination
  • Setting up new clients and keeping good ties with existing clients.
  • Assisting in Managing company projects.
  • Budgeting projects and controlling company assets and equipment.
  • Managing staff and Payroll.
  • Collaborate with architects, engineers, and other construction specialists. Select subcontractors and schedule and coordinate their activities.
  • Monitor projects and report progress and budget matters to the construction and the clients.
  • Respond to work delays, emergencies, and other problems with the project
  • Identifying project goals and scope.
  • Planning and documenting project tasks.
  • Ensuring deliverables are delivered on-time.
  • Managing all project resources.
  • Effectively communicating with .
  • Eliminating blockers and potential risks.

Assistant Operations Manager

Tri-Phase Group
01.2018 - 01.2021
  • Managing the operations process, embracing design, planning, control, performance, improvement, and operations strategy.
  • Manage daily activities, including staffing, scheduling, and customer interactions.
  • Estimating Projects.
  • Coach and train employees and Office staff.
  • Address operational issues and concerns in a timely Manner.
  • Oversee operations teams to ensure operational excellence and excellent customer services.
  • Audit and place orders for equipment, supplies and materials.
  • Scheduling and coordinating meetings.
  • Monitor, evaluate, and report on budget, costs, and income.
  • Dealing with high profile client's such as hospitals, Toronto hydro, university of Toronto. etc.
  • Handle routine tasks and customer problems and escalate unusual or high priority items.
  • Detail-oriented and stay on task, as well as efficient with scheduling and able to manage the operations manager's calendar of events.
  • Assist in interviewing, recruiting, training, performance evaluation, promotion, and Termination activities.

Shop Supervisor

Tri-Phase Group
01.2017 - 01.2018
  • Managing and running and supervising 4 department (supply shop, mechanic shop, drilling shop, and recycling department).
  • Ensuring the maintenance of equipment, vehicles, and tools.
  • Running all the employees in an efficient way.
  • Operation of an accounting system.
  • Scheduling Drilling department crews.
  • Maintenance of inventory records.
  • Preparation of material orders and receiving.
  • Reviewing, and storing of supplies disbursed on job orders and material transfers.
  • Recruiting, training, supervising and appraising staff.

Site Supervisor

Tri-Phase Group
01.2011 - 01.2017
  • Managing workers and delegating tasks to meet construction deadlines.
  • Maintain the facility clean, safe, and organized.
  • Dealing with remediation work.
  • Carrying out regular inspections.
  • Evaluate inspection reports and service tickets and prepare repair invoices.
  • Operating heavy machinery such as excavator, loaders, skids steers. etc.
  • Ensuring their workers adhere to health and safety protocol.
  • Perform routine maintenance and repair works for equipment.
  • Completing tasks and jobs.
  • Taking care of critical task.

Site Technician

Tri-Phase Group
01.2010 - 10.2011
  • Monitoring and servicing systems.
  • Diagnosing problems and troubleshooting equipment.
  • Running tests to ensuring everything working as it should be.
  • Completing reports and write up reports.
  • Repairing or replacing faulty equipment.
  • Updating and improving existing systems.
  • Inspecting, analyzing, and troubleshooting systems and equipment.

Education

Bachelor's - software engineering

Al Mansour University Collage
Iraq
01.2006

Diploma - Business Management

Oxford College of Business
Toronto, ON
06.2012

Petroleum Mechanic Diploma - PMH, PM1, PM2

Skills

    Well experience in Management positions

  • Influent in both English and Arabic
  • Good knowledge in CBI laws
  • Combination of education and experience that demonstrates the knowledge and ability to perform the work
  • Ability to perform in Microsoft Office excel, word and Access
  • Ability to apply common sense understanding to carry out task details
  • Highly reliable
  • Highly disciplined with abilities to follow instruction both written and verbal
  • Able to work independently and to learn in a team environment
  • Construction

Affiliations

Permanent member of Joint health and safety in Ontario, Canada.

Languages

English
Full Professional
Arabic
Full Professional

Timeline

Deputy Head of Retail

Region Trade Bank (RTB)
02.2024 - Current

Government project manager, my account project in KRG

Region Trade Bank (RTB)
11.2023 - 01.2024

Co-Owner/Estimator

Black Falcon Construction Inc.
01.2021 - 09.2023

Assistant Operations Manager

Tri-Phase Group
01.2018 - 01.2021

Shop Supervisor

Tri-Phase Group
01.2017 - 01.2018

Site Supervisor

Tri-Phase Group
01.2011 - 01.2017

Site Technician

Tri-Phase Group
01.2010 - 10.2011

Petroleum Mechanic Diploma - PMH, PM1, PM2

Bachelor's - software engineering

Al Mansour University Collage

Diploma - Business Management

Oxford College of Business

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MAHMOUD MUDHER KASSIM