Mahmoud Khalil
Dieppe,NB
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining claims processes at Intact Insurance. Excelled in claims processing and negotiation, boosting efficiency and client trust. Demonstrated assertiveness and compliance awareness, significantly reducing customer complaints. Achieved sales growth by fostering strong client relationships and staying abreast of industry trends at A.M.E For Medical Supplies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto & Property Claims Customer Service
Intact Insurance
09.2022 - Current
- Collaborated with adjusters to expedite claim settlements, ensuring prompt resolution of issues.
- Maintained accurate records of claim details, facilitating smooth communication between departments and stakeholders.
- Developed strong professional relationships with clients by consistently providing reliable information and assistance throughout the entire claims process.
- Reduced customer complaints by consistently providing prompt, accurate, and courteous service during each interaction.
- Handled First Notice of Loss (FNOL) processes, coordinated appraisal requests, authorized rental services, assigned body shops for vehicle repairs, and scheduled contractors for property claims management through the Claims Center.
Professional Sales Representative
A.M.E For Medical Supplies
02.2012 - 08.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Optimized territory coverage by strategically planning daily routes to maximize efficiency without sacrificing client engagement quality.
- Built strong relationships with clients for repeat business and customer satisfaction.
- Enhanced product knowledge, attending regular training sessions and staying updated on industry trends.
Education
Bachelor Of Laws -
Cairo University
Cairo, Egypt2012
Skills
- Claims processing
- Compliance awareness
- Assertiveness
- Policy interpretation
- Negotiation skills
Languages
English
Full Professional
Arabic
Native or Bilingual
Certification
Completed CIP Certificate C11 in 2024; currently working towards Certificate C14 as part of the CIP designation program.
Timeline
Auto & Property Claims Customer Service
Intact Insurance
09.2022 - Current
Professional Sales Representative
A.M.E For Medical Supplies
02.2012 - 08.2022
Bachelor Of Laws -
Cairo University
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