Mahmoud Ismail
Toronto,ON
Summary
As a seasoned program manager, coordinator and educator, my goal is to constantly expand my propensity and to enhance my communities with careful leadership, empathetic education, and open discourse.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
SoundStock Academy
Toronto
01.2018 - Current
- Program Manager, co-founder, curriculum developer/facilitator for SoundStock Academy, a trillium-funded educational artist development program that provides Black Canadian artists with the knowledge, tools, and access to resources to help advance their careers
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Assessed participant learning needs in order to tailor sessions accordingly.
Assistant Program Manager/Educator
Royal Ontario Museum
Toronto
02.2020 - 12.2020
- Created/orchestrated workshops and programs for students across many age groups on various topics as it relates to art, art-history, anthropology, and general museology/museum studies
- Organized activities and resources to promote student engagement in learning.
- Coordinated the collection of data to measure progress towards program outcomes.
- Developed and implemented lesson plans to meet the individual needs of students.
Educator
FoodShare
Toronto
02.2019 - 01.2020
- Created and orchestrated workshops and programs for educators on the topics of food access, food equity and food justice
- Also included assessing and updating old curriculum on food justice and equity
- Required both in person and online educational methods.
- Developed and implemented lesson plans to meet the individual needs of students.
Bilingual Customer Service Representative
Porter Airlines
Toronto
04.2021 - 06.2022
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
Glendon Muslim Students' Association President/Executive Member of the Comittee on Equity, Diversity and Inclusion (EDI)
YORK UNIVERSITY
Toronto
05.2016 - 05.2018
- Tasks Included: Event planning, financial oversight, Role delegation, Direct outreach to Student body, and meetings with University Executives
- As a member on the handpicked, specialized comittee on EDI, I helped cultivate of new pedagogical approaches supporting inclusion, equity and diversity on campus.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
Program Coordinator
DeRo United Futbol Academy
Toronto
05.2014 - 10.2017
- With combined experience at Dero United Futbol Academy and as head coach of Riverdale Collegiate Institute
- Tasks included: Creating and forming game plans, training/practice schedules, as well as ensuring safety, comfort and involvement of up to 30 youth at a time.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Conducted team meetings to discuss strategies and objectives.
- Provided guidance on proper nutrition, hydration, and injury prevention techniques.
- Monitored budgets to ensure sufficient funds were allocated for sporting events.
Education
Bachelor's degree in Political Science -
York University (Glendon College)
Toronto, ON06-2019
High School Diploma -
Riverdale Collegiate Institute
Toronto, ON06-2015
Skills
- Program Management
- Program Development
- Partnership Development
- Stakeholder Communication
- Grant proposal development
- Lesson Planning
- Curriculum Development
- Class Instruction
- Financial Reporting
- Office Administration
- Policy and procedure implementation
Certification
- First Aid with CPR-C
- Food Handlers Certified
- Ontario "G" Driver's License
- TEFL Certification (Ongoing)
- AVID Technology Certification
Additional Information
Excellent Proficiency with Microsoft Office and Google Drive (Word, Excel, Teams etc...), Proficient in Adobe Photoshop, Premiere, Illustrator and After Effects., Experienced in general design, presentation design and website-design.
Languages
- English, Native language proficiency (speaking, reading, and writing)
- French, Working proficiency (speaking, reading, and writing)
- Arabic, Working Proficiency (speaking)
Timeline
Bilingual Customer Service Representative
Porter Airlines
04.2021 - 06.2022
Assistant Program Manager/Educator
Royal Ontario Museum
02.2020 - 12.2020
Educator
FoodShare
02.2019 - 01.2020
Program Manager
SoundStock Academy
01.2018 - Current
Glendon Muslim Students' Association President/Executive Member of the Comittee on Equity, Diversity and Inclusion (EDI)
YORK UNIVERSITY
05.2016 - 05.2018
Program Coordinator
DeRo United Futbol Academy
05.2014 - 10.2017
Bachelor's degree in Political Science -
York University (Glendon College)
High School Diploma -
Riverdale Collegiate Institute
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