Mahmoud Ibrahim
Mississauga,ON
Summary
A Highly competent and organized Systems Administrator with experience of Software procurement, data organization, proofreading, word processing, Installation, Administration & Compatibility. I possess a proven ability to assist with the day-to-day running of an IT department. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Also, with an interest in Networking and Computer Maintenance backed with a strong educational background. I am an individual who understands and appreciates the importance of a job well done with problem-solving skills and able to adapt changes in the work environment, able to work and adapt under pressure, to work with a team or independently and to meet tight deadlines ensuring that all work is completed professionally. I acquired skills and competencies by demonstrating a 'can do' attitude and approach to all situations. A quick learner who can demonstrate and follow instructions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
ZAYEA
05.2023 - 03.2024
- Reduced manual input errors by implementing automated data entry systems where possible.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Supported departments across the organization with their data entry needs, demonstrating adaptability in various roles and responsibilities.
- Improved data accuracy by thoroughly reviewing and verifying entered information, identifying errors and making necessary corrections.
- Contributed to successful audits by accurately maintaining records and providing requested documentation in a timely manner.
- Assisted with data reporting and analytics, providing valuable insights to support management decision-making processes.
- Increased overall efficiency within the office environment through innovative suggestions for process improvements related to data entry tasks.
- Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
Operation Supervisor
Cheza Blocks
01.2021 - 09.2021
- Supervise everyday working of company operating process and increase efficiency of workers for various growth
- Maintain and provide efficient backup and ensure achievement of all internal and external needs
- Provide support to workers and provide upgrades to various technical skills
- Analyze and identify all performance and ensure appropriate steps to prevent loss
- Develop plans and supervise various meetings and participate in various growth-based campaigns
- Analyze and ensure better result to fulfill all business requirements
- Analyze all opportunities and recommend ways to improve efficiency and reduce cost
- Supervise effectively compilation and collect of information and data to enhance growth
- Dedicated to meeting and/or exceeding the expectation and requirements of customers
- Widely trusted and is seen as a truthful individual who keeps confidences, admits mistakes, doesn't misrepresent and highly respectful of others
- Works cooperatively with others in the accomplishment of joint tasks and common objectives
- Contributes to a positive work environment, foster collaboration and provides a tangible contribution
- Prepare and send regular reports, perform audit on various operations and evaluate processes as per business requirement.
IT Support
Ngalawa Beach Resort.
01.2018 - 11.2020
- Network Troubleshooting, Software maintenance and Troubleshooting, Computer Hardware and Software, LAN installation, Camera Security System Controler
Call Centre Agent
BAYPORT FINANCIAL SERVICES
01.2017 - 12.2017
- Provide customers with product and service information
- Accountable for reducing delinquency for assigned accounts
- Manage and resolve customer complaints
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Establish and maintain effective and cooperative working relationships with the dealers and sales personnel
- Perform other assigned tasks and duties necessary to support Account department
- Meet defined department goals and activity metrics.
System Administrator
MRC Innovation
01.2013 - 10.2014
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Adopted cost-effective, useful solutions to implement into current systems.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
Education
College Diploma - Information Technology
University of Dar Es Salaam (UDSM)
Mbeya, Tanzania12.2016
Skills
- Software Troubleshooting
- Computer Networking
- Technical Support
- Operating Systems
- IT Support
- Microsoft Windows
- System Administration
- Computer Hardware
- Help Desk
- LAN
- Data Entry
- Fast Typing Speed
Certification
- CompTIA Security+
- CCNA
Languages
Swahili
Native or Bilingual
English
Professional Working
Timeline
Data Entry Clerk
ZAYEA
05.2023 - 03.2024
Operation Supervisor
Cheza Blocks
01.2021 - 09.2021
IT Support
Ngalawa Beach Resort.
01.2018 - 11.2020
Call Centre Agent
BAYPORT FINANCIAL SERVICES
01.2017 - 12.2017
System Administrator
MRC Innovation
01.2013 - 10.2014
College Diploma - Information Technology
University of Dar Es Salaam (UDSM)
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