Mahmoud Hafez
Windsor,ON
Summary
Highly organized and dependable candidate skilled in efficiently managing multiple priorities with a positive attitude. Proven track record of taking on extra responsibilities to drive team success.
Overview
2
2
years of professional experience
Work History
Sales Associate
Windsor Jewellery and Gifts
04.2023 - 06.2024
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
Grass Cutter
Al-Hijra Academy - Masjid And Islamic School, Preschool & Elementary School K-8
05.2023 - 06.2024
- Mowed lawns and trimmed grass using hand-held mowers, power mowers and trimmers.
- Performed preventive maintenance on equipment such as oil changes, blade sharpening and filter replacements.
- Checked soil moisture levels before watering to avoid over-watering.
- Inspected equipment prior to use to ensure safe operation.
- Repaired broken irrigation lines by replacing valves and fittings.
Unarmed Security Guard
Al-Hijra Academy - Masjid And Islamic School, Preschool & Elementary School K-8
03.2024 - 04.2024
- Worked as a security guard at the mosque during the month of Ramadan ONLY.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Assisted with crowd control at events by monitoring entrance and exit points and ensuring compliance with safety regulations.
- Addressed customer complaints in a polite and professional manner while adhering to company policies and procedures.
Transfer Agent
Pitch Perfect Solutions
07.2024 - Current
- Ensured compliance with regulatory guidelines by diligently reviewing transfer requests and documentation for accuracy and completeness.
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
- Collaborated with team members to develop new strategies for improving operational efficiency within the department.
- Managed multiple priorities effectively while maintaining high levels of accuracy under tight deadlines and heavy workloads.
- Improved client satisfaction by providing timely and accurate responses to inquiries regarding account balances, transactions, and holdings.
Education
High School Diploma -
Vincent Massey Secondary School
Windsor, ON06-2024
Skills
- Work Site Preparation
- Jobsite Safety
- Strong Work Ethic
- Multitasking Abilities
- Building Security
- Customer Needs Assessment
- Customer Service
- Problem-solving abilities
- Reliable and punctual
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Transfer Agent
Pitch Perfect Solutions
07.2024 - Current
Unarmed Security Guard
Al-Hijra Academy - Masjid And Islamic School, Preschool & Elementary School K-8
03.2024 - 04.2024
Grass Cutter
Al-Hijra Academy - Masjid And Islamic School, Preschool & Elementary School K-8
05.2023 - 06.2024
Sales Associate
Windsor Jewellery and Gifts
04.2023 - 06.2024
High School Diploma -
Vincent Massey Secondary School
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