Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hi, I’m
Mahmoud Farghali
Mississauga
Summary
Overview
6
years of professional experience
Work History
Cora Breakfast And Lunch
Line Cook
01.2019 - 12.2024
Job overview
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Royal Meats BBQ
Kitchen Line Worker
07.2019 - 11.2020
Job overview
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Layalina Restaurant
Server
10.2018 - 07.2019
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Finicia Modern Lebanese Kitchen
Server
Job overview
- Dedicated waiter with 3 years of exemplary service in the food industry.
- Committed to providing helpful, fast, and accurate service to patrons.
- Demonstrate active listening and communication skills to ensure patrons are satisfied and happy.
- Comfortable serving of customers of various age ranges and backgrounds.
- Determined team player striving to deliver the highest quality service alongside food service staff.
Shore Grill And Grotto
Restaurant Waiter
07.2020 - 07.2021
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
George Brown CollegeToronto, ON
Advanced Diploma Degree from Software Engineering
05-2023
University Overview
Humber CollegeEtobicoke, ON
Advanced Diploma Degree from Business Administration
01-2019
University Overview
John Fraser Secondary School
Post Secondary Diploma Degree
01.2015
University Overview
Skills
- Microsoft Office, with a focus on PowerPoint and Excel
- Multi-language speaker
- Back-up - Approach handling
- Customer support
- Sales-Associate - Certified
- Cash handling
- Problem-solving skills
- Multi-tasking strength
- Fast - doer
- Listener
- Customer service
- Communicator
- Team player
- Merchandising Knowledge
- Adapt to diverse groups
- Team member support
- Daily specials memorization
- Order delivery practices
- Table resetting
- Supply restocking
- Server training
- Guest engagement
- Exceptional customer service
Accomplishments
Accomplishments
- Increased team productivity by implementing key process improvements.
- Supervised team of 10 staff members.
- Oversaw back of house for 5 operations daily.
- Eliminated food waste, saving $100 per shift.
- Hired, trained and oversaw kitchen staff for new 125-seat restaurant.
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Elementary
Timeline
Restaurant Waiter
Shore Grill And Grotto
07.2020 - 07.2021
Kitchen Line Worker
Royal Meats BBQ
07.2019 - 11.2020
Line Cook
Cora Breakfast And Lunch
01.2019 - 12.2024
Server
Layalina Restaurant
10.2018 - 07.2019
Server
Finicia Modern Lebanese Kitchen
George Brown College
Advanced Diploma Degree from Software Engineering
Humber College
Advanced Diploma Degree from Business Administration
John Fraser Secondary School
Post Secondary Diploma Degree
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