Mahmoud Elmorsi

Krogers Grocery Store

SALT LAKE CITY

10.2020 - Current

Supervised staff, providing training on food safety and customer service standards.
Ensured product quality by regularly inspecting inventory and expiration dates.
Collaborated with vendors to maintain supply levels for deli products.
Managed daily operations of deli department to ensure smooth workflow.
Developed and implemented promotional displays to increase customer engagement.
Resolved customer complaints through effective communication and problem-solving skills.
Maintained cleanliness and organization of deli area for a safe shopping environment.
Prepared weekly schedules for staff based on customer demand patterns and forecasted sales volumes.
Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
Provided exceptional customer service by promptly responding to customer inquiries or complaints in a courteous manner.
Organized training sessions for new hires regarding store policies, job duties and operational procedures related to the service deli section.
Assisted team members during peak hours by providing additional support where needed.
Monitored performance metrics such as sales volume, profits margins, labor costs. to make necessary adjustments in order to maximize efficiency.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.