Mahmoud Darwesh
Toronto
Summary
Self-motivated administration specialist with strong interpersonal skills; 5+ years of customer service and administration experience; excellent attitude and a proven team player. Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cargo Handler
Federal Express
Toronto, ON
02.2021 - Current
- Planned loads according to cargo specifics and overall policies and regulations.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
Manager of Operations
Emergency Medical Support Co
MS Main Office - Kurdistan Region Of Iraq
11.2017 - 11.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with CEO to align organizational goals and maximize efficiency across all departments.
Translator & Admin Officer
GAMA Power Systems Engineering
Erbil, Kurdistan
01.2016 - 12.2016
- Translate all operational reports from Turkish and Arabic to English
- Assist in performing translation between doctors and patients.
- Maintained message content, tone, and emotion as closely as possible.
- Sending daily reports to Contractor and Sub-contractor companies
- Responsible for emergency communications in case of accidents.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Skilled at working independently and collaboratively in a team environment.
Document Control Assistant
RÖNESANS HOLDİNG
Erbil, Kurdistan
12.2013 - 08.2015
- Perform efficient filing and retrieval of all operational documents
- Coordinate effectively with members of various departments
- Ability to multi-task effectively while managing demanding timelines
- Execute on various tasks with minimal direction
- Streamlined workflows for increased efficiency by providing timely and accurate document updates.
- Enabled informed decision-making within the company through consistent maintenance of up-to-date records and reports.
Arabic Teacher
Ministry of Education
Kobani, Syria
06.2010 - 12.2011
- Developed customized lesson plans to cater to diverse learning needs, ensuring student progress.
- Evaluated student performance regularly through assessments, providing constructive feedback for improvement.
- Maintained a positive learning environment by addressing individual student challenges and fostering a sense of community among classmates.
- Strengthened students'' reading comprehension skills through engaging texts covering various topics related to the Arab world.
- Boosted cultural understanding by incorporating Arabic traditions, customs, and current events into lessons.
Sales Representative
Self-employed (Mini Market)
Kobani, Syria
01.2005 - 04.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Arts - Translation And Intrepretation
Damascus University
Damascus, SyriaSkills
- Loading and unloading
- Vehicle loading
- First Aid Training
- Stacking and Storing
- Hazardous Materials Handling
- Freight Organization
- Package sorting
- Problem-Solving
Accomplishments
- Supervised team of 8 staff members.
Languages
English
Full Professional
Arabic
Native or Bilingual
Turkish
Professional Working
Certification
- Project Management - Project Management Institute
- English for Business - University of Pennsylvania
- The Three Pillars of Effective Communication - PMI
- Supply Chain Principles - Georgia Institute of Technology
- Supply Chain Management - LinkedIn
- Supply Chain and Operations - LinkedIn
- System Thinking - Project Management Institute
- Speaking Confidently and Effectively - LinkedIn
- Forklift Safety and Inspector Certification - Federal Express
- Worker Heath and Safety Awareness - Govt of Ontario
- Mini Diploma in planing and controlling work, communicating effectively, problem solving, and using information for decision making.
Timeline
Cargo Handler
Federal Express
02.2021 - Current
Manager of Operations
Emergency Medical Support Co
11.2017 - 11.2018
Translator & Admin Officer
GAMA Power Systems Engineering
01.2016 - 12.2016
Document Control Assistant
RÖNESANS HOLDİNG
12.2013 - 08.2015
Arabic Teacher
Ministry of Education
06.2010 - 12.2011
Sales Representative
Self-employed (Mini Market)
01.2005 - 04.2009
Bachelor of Arts - Translation And Intrepretation
Damascus University