MAHMOUD AHMED
Supervisor
SAINT JOHN,CANADA
Summary
Results-driven and detail-oriented professional with a proven track record in the food service industry. Strong leadership and communication skills coupled with a passion for delivering exceptional customer service. Adept at training and supervising teams to achieve operational excellence. Seeking an opportunity to leverage I expertise in a rewarding role.
Dedicated and skilled professional seeking a challenging position in the food service industry where I extensive experience in barista training, shift supervision, and team member roles can contribute to the success of a dynamic and customer-focused organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Q GRADER COFFEE
SRS Specialty Coffee Trading
03.2019 - 12.2023
- Enhanced grading accuracy by implementing efficient assessment tools and rubrics.
- Improved student performance by providing constructive feedback on assignments and tests.
- Assisted teachers in developing effective evaluation methods for better understanding of student progress.
- Streamlined the grading process, resulting in more consistent and timely evaluations of student work.
- Assisted in training 15 employees on quality coffee tasks to raise quality of work for entire team.
Waitstaff
Waif restaurant
09.2018 - 02.2019
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Established a positive work environment, promoting teamwork and open communication among staff members.
Volunteer
Roticana Coffee Company
09.2018 - 01.2019
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
International Trade Operations in Sun Rise Import and Export
Sun rise specialty coffee
12.2016 - 08.2018
- Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Coordinated cross-functional teams to expedite shipments during peak seasons, minimizing stockouts and lost sales opportunities.
- Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
- Developed cost-saving strategies by analyzing shipping routes and negotiating favorable rates with carriers.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Optimized warehouse space utilization by strategically organizing inventory based on product demand and turnover rate.
- Streamlined import and export processes by implementing effective documentation procedures.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
- Supported business growth by researching new markets, identifying potential clients, and providing insights on market trends in the import/export industry.
- Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
- Ensured product quality by implementing robust inspection procedures for incoming shipments from international suppliers.
Barista / Barista Trainer
Brazilian Coffee House
10.2013 - 08.2014
- Excelled as a Barista, consistently delivering high-quality coffee beverages to meet and exceed customer expectations
- Demonstrated leadership skills by training new baristas, ensuring adherence to quality standards and providing exceptional customer service
- Contributed to the development of efficient work processes, leading to improved workflow and customer satisfaction.
- Trained and mentored five new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 90%.
Shift Supervisor
Burger King
07.2012 - 09.2013
- Supervised daily shift operations, including team management, inventory control, and ensuring compliance with company policies
- Conducted training sessions for new employees, fostering a positive and efficient work environment
- Implemented strategies to enhance customer service, resulting in increased customer satisfaction scores.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Team Member
KFC
06.2011 - 06.2013
- Worked as an integral part of the team, fulfilling various roles to support the smooth functioning of the restaurant
- Demonstrated strong teamwork and communication skills in a fast-paced environment
- Maintained a focus on quality and efficiency, contributing to the overall success of the team.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Bachelor of Trade Logistics & International Transport Management - Logistics &supply chain management (English Section)
Arab Academy For Science And Technology And Maritime Transport
Cairo Egypt01.2015
Skills
- Excel
- Word
- Power Point
- PC OS and MAC OS
- Data analysis
- Logistics Software System
- Excellent organizational and time management skills
- Excellent customer and client relation skills
- Remain calm and work well under demanding conditions
- Reliable, honest and trustworthy
- Good Team Player
- Can Work under pressure
- Can Handle complaints
- Can Adapt to different circumstances
- Visual Assessment
- Equipment Trailering
- Equipment Maintenance
- Product Sort
- Packaging
Accomplishments
- Q Arabica Grader coffee
- Export Practice for Sunrise Import & Export Program
- Import Practice for Sunrise Import & Export Program
- International import and export specialist
- International customer clearance specialist
- The Leadership paradox
- Training Shift Supervisor
- Barista Trainer
- Head waiter
Driver License
Class 5
References
References to be supplied upon request.
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Q GRADER COFFEE
SRS Specialty Coffee Trading
03.2019 - 12.2023
Volunteer
Roticana Coffee Company
09.2018 - 01.2019
Waitstaff
Waif restaurant
09.2018 - 02.2019
International Trade Operations in Sun Rise Import and Export
Sun rise specialty coffee
12.2016 - 08.2018
Barista / Barista Trainer
Brazilian Coffee House
10.2013 - 08.2014
Shift Supervisor
Burger King
07.2012 - 09.2013
Team Member
KFC
06.2011 - 06.2013
Bachelor of Trade Logistics & International Transport Management - Logistics &supply chain management (English Section)
Arab Academy For Science And Technology And Maritime Transport
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