Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahmoud Abdel Mouneim

Mississauga,ON

Summary

Cashier at GlowZone 360, responsible for managing financial transactions and ensuring customer satisfaction during regular operations and special events. Developed strong skills in providing exceptional service and creating memorable guest experiences. Recognized for maintaining composure under pressure and effectively handling stressful situations with professionalism and a positive attitude.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

GlowZone 360
09.2021 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.

Coach

Erin Mills Soccer Club
06.2024 - 08.2024
  • Promoted sportsmanship values to foster a positive competitive atmosphere among athletes.
  • Collaborated with coaches to exchange insights and enhance program quality.
  • Strengthened connections with players' families to support their athletic journeys.
  • Resolved conflicts among opposing teams' parents to maintain a harmonious environment.
  • Maintained composure and focus regardless of the score.

Education

Bachelor of Science - Computer Science

Wilfrid Laurier University
Waterloo, ON
06-2028

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Cash handling
  • Product knowledge
  • Time management
  • Positive and professional
  • Problem-solving
  • Reliable and responsible
  • Team collaboration

Languages

English
Native or Bilingual
French
Professional Working
Arabic
Elementary

Timeline

Coach

Erin Mills Soccer Club
06.2024 - 08.2024

Customer Service Cashier

GlowZone 360
09.2021 - Current

Bachelor of Science - Computer Science

Wilfrid Laurier University

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Mahmoud Abdel Mouneim