Mahmed Patel
Pickering,ON
Summary
Results-driven customer service professional with 10+ years of experience in diverse environments, consistently exceeding customer expectations and driving high levels of customer satisfaction. Adept at managing complex customer interactions and resolving issues to foster positive customer relationships. Proven ability to lead and motivate teams to deliver exceptional service and achieve goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tax Consultant
IFMS
02.2024 - Current
- Streamlined tax preparation process for increased efficiency and accuracy.
- Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
- Reviewed client financial statements to ensure proper classification of expenses for optimal tax benefits.
- Prepared accurate federal, state, and local tax returns for individuals and businesses within required deadlines.
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes.
- Helping eligible clients obtain approval for disability Tax credit by working with CRA and the clients treatment providers.
Customer Service Sales Representative
Connect6 Group
07.2023 - Current
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales pitches
- Listened to customer needs and desires to identify and recommend optimal products and engaged in friendly conversation with customers to develop positive relationships
- Answered customer questions about products and services and promoted key items
- Retained excellent client satisfaction ratings through outstanding service delivery
- Achieved weekly sales quotas and collaborated with team members to work with customers with different preferred languages
Service Technician
Bell Technical Solutions
04.2023 - 06.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to 5-10 customer requests quickly and professionally to increase satisfaction on daily basis.
- Installed new equipment and explained operation and routine maintenance protocols to customers including feedback follow-ups.
- Inspected equipment to diagnose operational issues.
Data Entry Clerk
KGS Research
01.2023 - 04.2023
- Handled incoming customer calls, providing professional and courteous assistance in fast-paced call center environment.
- Acted as first point of contact for customer inquiries, resolving issues, and escalating complex cases to appropriate departments when necessary.
- Work with Knowledge documents to locate needed information.
- Collated and organized data entry documents into filing systems for easy access
Education
Bachelor In Commerce - Business Administration
Kadakia Institute
Ankleshwar, Gujarat - India10.2021
Skills
- Conflict resolution
- Customer Service
- Time Management
- MS Office Expertise
- Teamwork
- Customer Retention Abilities
- Staff Training
- intuit profile (For Tax preparation)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
Fundamentals of Income Tax level 1- H&R Block
Timeline
Tax Consultant
IFMS
02.2024 - Current
Customer Service Sales Representative
Connect6 Group
07.2023 - Current
Service Technician
Bell Technical Solutions
04.2023 - 06.2023
Data Entry Clerk
KGS Research
01.2023 - 04.2023
Bachelor In Commerce - Business Administration
Kadakia Institute
Fundamentals of Income Tax level 1- H&R Block
Similar Profiles
RAKESH TRIPATHIRAKESH TRIPATHI
Chief Executive Officer at Tenon IFMSChief Executive Officer at Tenon IFMS
Noema TANGONoema TANGO
Common Areas Cleaner at IFMS Services Pty LtdCommon Areas Cleaner at IFMS Services Pty Ltd
Lewis G. BudhramLewis G. Budhram
Environmental Services Housekeeper at AgeCare Chartwell Trilogy Long Term CareEnvironmental Services Housekeeper at AgeCare Chartwell Trilogy Long Term Care