Summary
Overview
Work History
Education
Skills
Languages
Highlightsofskillsandqualifications
Timeline
Generic

Mahlet Tsegay

Calgary

Summary

Dedicated and reliable individual with a strong work ethic and excellent attention to detail seeking a part-time or full-time position with a growing company. Knowledgeable in proper cleaning techniques and safety protocols, ensuring thorough sanitation and cleanliness. Committed to creating a clean and hygienic environment for clients and colleagues, fostering a positive and welcoming atmosphere.

Overview

14
14
years of professional experience

Work History

Cleaner

Eco Cleaning Service
01.2021 - 10.2024

• Executed regular cleaning routines to ensure a hygienic workplace.

• Conducted thorough carpet cleaning ensuring optimal cleanliness.

• Ensured sanitary conditions in all sections of the building.

• Executed thorough cleaning of both interior and exterior windows.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

• Removed trash, debris and other waste materials from premises.

• Used time management and efficient cleaning methods to meet deadlines.

• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

• Handled equipment, chemicals, and materials properly and with caution.

• Confirmed all cleaning tools and equipment were stored properly after use.

• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Hotel Front Desk Agent

Mimi Hotel and boutique
09.2018 - 12.2020
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Daniel Tekleab metal and wood works
01.2014 - 09.2018
  • Providing excellent wait service to ensure satisfaction
  • Experience installing sheet metal
  • Enforced on-site policy and safety regulations for state and local agencies
  • To obtain a part time or full time position with a growing company
  • Built and installed kitchen and bathroom cabinets, example rollers
  • Arbitrated conflicts resolution between subcontractors on behalf of homeowners
  • Worked in a deadline-driven atmosphere focused on both individual and team effort
  • Taking customer orders and delivering the best equipment as per company's demand
  • Making equipment recommendations, answering questions, and sharing additional information with clients
  • Presenting a variety of equipment options to customers
  • Taking orders and delivering them to the customer accurately
  • Frequent pushing/pulling using both hands/arms while performing installation, fabrication, assembly and construction and working with heavier materials
  • Keep a clean and safe work area
  • Work in and promote a teamwork environment in order to achieve a quality product

Haleqa Abraha Construction Materials
02.2011 - 01.2014
  • Gather and monitor constructional data (e.g
  • Critical components for a piece of equipment or device)
  • Ability to direct multi-site construction, maintenance and installation
  • Responsible for completing tasks on a construction site
  • Taking apart or controlling scaffolding, bracing and other temporary structures for the construction site
  • Loading and unloading building materials
  • Assisting craft workers such as carpenters or electricians with their duties, if needed
  • Cleaning the construction site by removing hazards materials and debris from the worksite
  • Following instructions from construction project managers and supervisors
  • Keep a clean and safe work area

Education

B.Sc Degree - Nursing

Rift Valley University
01.2021

Skills

  • Customer service principles
  • Verbal communication
  • Written communication
  • Document use
  • Numeracy
  • Writing
  • Oral communication
  • Problem solving
  • Decision making
  • Critical thinking
  • Organizational skills
  • Prioritization
  • Goal oriented
  • Creativity
  • Resourcefulness
  • Teamwork
  • Physical stamina
  • Manual dexterity
  • Efficient cleaning techniques

Languages

English
Professional Working
Amharic
Native or Bilingual

Highlightsofskillsandqualifications

  • Exceptional understanding of customer service principles.
  • Fluent in verbal and written English.
  • Skills to deal with challenges and communicate effectively.
  • Document use, Numeracy, Writing, Oral communication, Problem solving, Decision making, and Critical thinking.
  • Good organizational skills enhanced with the ability to prioritize and complete assigned tasks with speed and accuracy.
  • Excellent communication skills to build good rapport with clients and co-workers.
  • Goal oriented, creative, and resourceful - ability to work well independently or as a productive member of a team in a challenging environment.
  • Great physical stamina and manual dexterity, able to lift 50+ lbs.

Timeline

Cleaner

Eco Cleaning Service
01.2021 - 10.2024

Hotel Front Desk Agent

Mimi Hotel and boutique
09.2018 - 12.2020

Daniel Tekleab metal and wood works
01.2014 - 09.2018

Haleqa Abraha Construction Materials
02.2011 - 01.2014

B.Sc Degree - Nursing

Rift Valley University
Mahlet Tsegay