Mahlet Mandefro
Calgary,Canada
Summary
Motivated and reliable individual with over 4 years of experience in customer service, sales, administration, and warehouse roles. Strong communicator with excellent problem-solving skills and the ability to work independently or as part of a team. Known for attention to detail, meeting deadlines, and thriving in fast-paced environments. Currently completing high school at Father Lacombe High School in Calgary, Alberta.
Overview
6
6
years of professional experience
Work History
Sales Associate (Seasonal)
Zara clothing company
- Current
- Folded the clothes, put in order to the prices
- Worked with a team and independently
Cashier (Permanent)
Safeway
Calgary, Canada
06.2024 - 10.2024
- Provided excellent customers service by assisting customers with inquiries
- Packaged customers groceries with care, ensuring items were secured for safe transport
- Collaborated with team members to achieve store goals and enhance overall customers satisfaction
Customer Services Representative (Temporary)
Marios Restaurant
Calgary, Canada
12.2021 - 08.2023
- Received customers order and process the same quickly
- Assisted them in choosing food and beverage items
- Packed or served the meals as per client preference
- Accurately documented customer interactions within the appropriate systems which ensured consistency in customer engagement
- Provided information to customers, students and other patrons of the restaurants
- Swept the aisles, dust display racks and perform general cleaning duties as directed by the Supervisor
Sales Associate (Permanent)
Friendship Mall
Addis Ababa, Ethiopia
04.2020 - 09.2021
- Greeted customers and obtained the orders for their clothes
- Sold various types of merchandise updated to uphold company standards
- Worked collaboratively with my team members to prepare and putting in orders
- Collected cash payments from customers and accurately deposited them with the team's leader
- Provided information about the product goods to customers
- Calculated the total payments received at the end of each day and reconciled them with the total sales daily
Warehouse
Fafa Warehouse Company
Addis Ababa, Ethiopia
01.2020 - 06.2020
- Efficiently pick customer orders, ensuring order accuracy
- Match order numbers in the scanner, process the shipment
- Refill the racks, place the products in a specific designated area
- Scan the boxes, label UPC numbers on the boxes
- Unboxed new merchandise, arranged shelves in an organized manner to promote items
- Post the labels on the carts, and boxes and scan them
Housekeeping
Hallelujah General Hospital
Addis Ababa, Ethiopia
05.2019 - 09.2019
- Responsible for cleaning and maintaining various area
- Perform tasks such as dusting, vacuuming, mopping and sanitizing
- Change linens, make beds and restock supplies as needed
- Organize and clean all materials
Administrative Assistant
Calgary Ethiopian Community Association
Calgary, Canada
- Utilizing computers and software application effectively
- Assisting members of the association with completing government, membership or facility rental forms
- Managing and updating the association's website and social media platform
- Answering incoming phone calls, directing calls to appropriate individuals and taking message as needed
- Managing the reception area, ensuring it is clean, and presentable
Volunteer
- Sorted, organized and packed clothes between various distinct locations
- Collaborated with a team to sort over 100 pound of clothes
- St Gabriel Ethiopian Orthodox Church, Calgary
Education
High School Student - Diploma -
Father Lacombe High School
Calgary, AlbertaSkills
- Over 4 years of experience in customer service, sales, administrative support, and warehouse operations
- Strong communication and interpersonal skills, with the ability to work independently or in teams
- Highly organized with strong problem-solving abilities and attention to detail
- Proven ability to meet deadlines and perform well in fast-paced environments
- Experience with office software, social media management, and website updates
- First Aid certified
Volunteer Experience
- Food good warehouse, Sorted, organized and packed clothes between various distinct locations, Collaborated with a team to sort over 100 pound of clothes
- St Gabriel Ethiopian Orthodox Church, Calgary, Alberta
Timeline
Cashier (Permanent)
Safeway
06.2024 - 10.2024
Customer Services Representative (Temporary)
Marios Restaurant
12.2021 - 08.2023
Sales Associate (Permanent)
Friendship Mall
04.2020 - 09.2021
Warehouse
Fafa Warehouse Company
01.2020 - 06.2020
Housekeeping
Hallelujah General Hospital
05.2019 - 09.2019
Sales Associate (Seasonal)
Zara clothing company
- Current
Administrative Assistant
Calgary Ethiopian Community Association
Volunteer
High School Student - Diploma -
Father Lacombe High School
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