Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mahlet Haile

Edmonton,Alberta

Summary

Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results. Energetic Housekeeping Room Attendant with 4 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in housekeeping and cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Hardworking housekeeping bringing 4 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Detail-oriented Housekeeper with 4 years' experience in the hotel industry. Adept at managing teams of up to 4 housekeepers. Committed to ensuring positive guest experiences. Self-directed Job Title offering 3-year background cleaning and setting up guest rooms in 4-star hotels. Performs general cleaning tasks, responds to guest inquiries and maintains public areas. Flexible and fit individual comfortable lifting 20

pounds and operating job-related cleaning equipment. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

3
3
years of professional experience

Work History

Housekeeping Attendant

Sheraton Hotels
09.2015 - 10.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Kept building entryway glass clean and polished for professional presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Returned emptied garbage receptacles to proper locations.

Education

Graduate Certificate - Academic

Addis Ketema High School
Addis Ababa, Ethiopia
06.2010

Skills

  • Chemical Cleaners
  • Guest Safety
  • Special Requests
  • Customer Needs Assessments
  • Ironing Clothing
  • Folding Clean Laundry
  • Dusting Furniture
  • Restroom Detailing
  • Mopping and Buffing Floors
  • Washing Windows
  • Guest Relations
  • Stocking Bathrooms
  • Cleaning Bathrooms
  • Ordering Cleaning Supplies
  • Guest Satisfaction
  • Vacuuming and Sweeping
  • Guest Issue Resolution
  • Linen Replacement
  • Maintenance Work Orders
  • Safety Monitoring
  • Hazardous Chemicals
  • Polishing Surfaces
  • Surface Sanitizing
  • Room Availability
  • Customer Retention
  • Wall and Ceiling Cleaning
  • Stairs and Railings
  • Clean Rugs and Carpets
  • Room Turnover
  • Bathroom Servicing
  • Guest Request Response
  • Deep Cleaning Protocols
  • Supply Room Organization
  • Launder Clothing and Linens
  • Kitchen Cleaning and Dishwashing
  • Public Safety
  • Electronic Communication
  • Customer Inquiry and Response
  • Bed Checks
  • Damage and Theft Reporting
  • Equipment Disinfection
  • Laundry Pickup
  • Service Quality
  • Lost and Found Management
  • COVID-19 Safety Procedures
  • Room and Public Space Cleaning
  • Guest Service and Support
  • Trash Collection and Disposal
  • Housekeeping Understanding
  • Window Blind Dusting
  • Quality Assurance Controls

Languages

Amharic
Full Professional

Timeline

Housekeeping Attendant

Sheraton Hotels
09.2015 - 10.2018

Graduate Certificate - Academic

Addis Ketema High School
Mahlet Haile