Mahkhii Thomas-Fuqua
Northridge
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Sales Associate
Journeys Shoes
11.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Pharmacy Clerk
Westchester Pharmacy
12.2019 - 08.2024
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Greeted customers at counter and provided excellent customer service.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Optimized workflow efficiency through effective use of pharmacy software systems for prescription tracking and drug interactions checking.
Camp Counselor
Salvation Army ARC
06.2023 - 08.2023
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Implemented rules and regulations to enforce discipline and compliance.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Education
High School Diploma -
California State University, Northridge
Northridge, CA05-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Journeys Shoes
11.2023 - Current
Camp Counselor
Salvation Army ARC
06.2023 - 08.2023
Pharmacy Clerk
Westchester Pharmacy
12.2019 - 08.2024
High School Diploma -
California State University, Northridge
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