Mahitha Rajendra Prasad

Www.testyantraglobal.com

• Completed Core Java and Selenium tool training
• Hands-on experience using Page Object Model, Maven, TestNg, and data-driven framework
• Project Description
• Demo WebShop is an online shopping website where we have many automation scenarios to practice website testing using Page Object Model, Maven, TestNg, and data-driven framework
• Vtiger is a CRM application where we have many modules to automate the testing using Page Object Model, Data driven Framework, TestNG, and Jenkins.

Www.arise.com

• Resolved client issues efficiently using ticketing tool Zendesk
• Interacted with various teams to resolve delivery issues of customer
• Ability to understand issue and transfer call as well as ticket to corresponding department
• Communicated efficiently with customers through email as well as phone
• Maintained good CSAT and quality score

www.cegepsl.qc.ca

• Pursued online full-time French course offered by ministry in CEGEP
• Completed Beginners Level in French

www.wipro.com

• Experience in performing smoke and sanity testing of applications - Supported production applications by analyzing production issues with good knowledge of ITIL process and BMC remedy ticketing tool
• Experience in supporting Oracle Aqualogic portal, Oracle Human Workflow applications
• Expert in quick resolution of customer problems and offline customer support
• Gathered information from clients to determine next steps
• Analyzed system database for providing audit data to client
• Reduced database growth by patching and purging database
• This improved efficiency of system - Got special appreciation from client for coordinating and completing activity at its critical stage
• Deep experience in organizing training sessions, fun events and performance reviews; coached ten (10) newly joined junior engineers on ITIL process which is followed for supporting customers
• Appointed Head of Event Management to conduct events for enhancing team spirit
• Documented all steps in resolving particular issue and maintained information regarding various hardware platforms, tools and language used in developing application
• Effectively delegated routine tasks to my subordinates
• Scheduled team meetings and prepare minutes of meeting