Mahish Bastobchan
Etobicoke,ON
Summary
TECHNICIAN-
Proactive Technician with extensive experience in troubleshooting, diagnosis, and complex repairs of equipment. Demonstrates strong diagnostic skills, attention to detail, and the ability to train new technicians while maintaining a safe work environment. Adept at optimizing system performance and increasing equipment lifespan through preventive maintenance and timely repairs.
FRENCH TUTOR-
Offering strong foundation in French language and culture, coupled with passion for teaching and helping others succeed. Delivers tailored lesson plans and interactive learning techniques to facilitate language acquisition. Ready to use and develop communication and instructional skills.
SALES ASSISTANT-
Offering excellent interpersonal skills and passion for helping customers, ready to learn and develop in retail environment. Brings solid understanding of customer service principles and sales techniques, with ability to quickly grasp new concepts. Ready to use and develop communication and problem-solving skills.
CALL CENTER TRAINEE-
Offering excellent communication , eager to learn and develop in call center environment. Brings understanding of customer service principles and ability to quickly grasp new technologies and training techniques.
SERVER-
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining and catering experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician
Elite Interiors
10.2023 - 07.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed multiple sites, clients and pressure, around 2 to 5 per day.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
Private French Tutor
Myself
01.2021 - 10.2023
- Enhanced students'' language proficiency by tailoring lesson plans to individual needs and learning styles.
- Developed comprehensive lesson plans incorporating various teaching methods, including conversational practice, grammar exercises, and multimedia resources.
- Prepared students for success in standardized language exams such as DELF and by focusing on test-taking strategies and targeted skill-building exercises.
- Employed native French-speaking abilities to greatly advance skills of students as young as 7 years old.
- Utilized creative activities such as role-playing scenarios to increase student engagement during lessons.
- Monitored student progress regularly using assessments, adjusting instruction accordingly for optimal success rates in mastering French language concepts.
- Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.
- Facilitated small groups of French students to improve conversational skills.
- Improved students'' listening comprehension skills with the use of authentic French audio materials.
- Led online language classes for beginner, intermediate and advanced students.
- Developed methods to motivate and engage students in learning.
Sales Assistant
Vesti-one
09.2022 - 02.2023
- Handled around 15 to 40 customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients per day.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Fielded customer questions to share information about products, availability, and pricing.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Developed loyal customer base by providing consistent, high-quality service.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Call Center Trainer
Blue Connect
09.2022 - 02.2023
- Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
- Achieved higher trainee retention rates through continuous feedback and coaching sessions.
- Optimized training schedules to maximize resource utilization while minimizing downtime for employees.
- Established a supportive learning environment that fostered open communication and encouraged active participation from all trainees.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
06-2026
- Study Abroad: french, design, art, computer science, gp - st mary's college, rose-hill mauritius
- vesti-one, vesti-one, Completed 2022
- elite quality concepts LTD, elite quality concepts LTD, Completed 2023
High School Diploma -
02-2024
- Completed College-level Coursework: Design and Technology, St Mary's college, rose-hill
- Member of eco club, 2017 to 2023
- leader, eco club, 2019 to 2023
- leader of eco club
- endurance runner for cross-country, 2016 to 2021
- Study Abroad: interior decorating - Humber College, Toronto, ON
- multitasking, skill team building, vesti-one, Completed 2022
- interior designer, technician, critical thinking, Elite Interiors, Completed 2023
Skills
- Works Well Under Pressure
- Exceptional customer service
- Multitasking and Organization
- Power Tools and Equipment
- Work Planning and Prioritization
- Customer interaction
- Critical Thinking
- Motivating students
- Small Group Instruction
- Oral Communication Skills
- Interactive teaching methods
- Patience and Empathy
- Problem-Solving
- Time Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- delf DELF 2023
- l'alliance française L'ALLIANCE FRANÇAISE 2016 to 2022
Timeline
Technician - Elite Interiors
10.2023 - 07.2024
Sales Assistant - Vesti-one
09.2022 - 02.2023
Call Center Trainer - Blue Connect
09.2022 - 02.2023
Private French Tutor - Myself
01.2021 - 10.2023
- delf DELF 2023
- l'alliance française L'ALLIANCE FRANÇAISE 2016 to 2022
Humber College - High School Diploma,
St Mary's College - High School Diploma,
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