Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mahir Patel

Summary

Results oriented and adaptable IT Operations Professional with experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals

Overview

3
3
years of professional experience
1
1
Certification

Work History

Computer Network Technician

Avenir IT
01.2023 - 01.2024
  • Enhanced network performance by conducting routine maintenance and troubleshooting tasks.
  • Implemented effective security measures to protect sensitive data and maintain network integrity.
  • Collaborated with IT team members to design and implement efficient networking solutions for various clients.
  • Reduced downtime by proactively monitoring network systems and addressing potential issues before they escalate.

Service Desk Analyst

Fujitsu
06.2021 - 12.2021
  • Improved service desk efficiency by streamlining processes and implementing best practices.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for ensurers.

Education

Advanced Diploma - Computer Science: Network And Security Management.

LaSalle College
Montreal, QC
05.2021

Skills

  • Troubleshooting and problem solving
  • System Administration
  • Operating System Knowledge
  • Operating System installation and configuration
  • Technical support and Customer service
  • Disaster Recovery Planning
  • Active Directory Management
  • Time management and prioritizing
  • Attention to details and accuracy

Certification

  • Comptia A+ Currently studying.

Timeline

Computer Network Technician

Avenir IT
01.2023 - 01.2024

Service Desk Analyst

Fujitsu
06.2021 - 12.2021

Advanced Diploma - Computer Science: Network And Security Management.

LaSalle College
  • Comptia A+ Currently studying.

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Mahir Patel