Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahipal Pashikanti

Hyderabad,Telangana

Summary

Am highly motivated, hardworking and reliable ServiceNow Business Analyst and Quality Assurance Tester with ability to manage diverse operational and project requirements within a fast-paced work environment and competent in supporting all business operations with 13 years of experience with track of dependability and leadership in ServiceNow Business Analyst. Also Knowledgeable in Information Technology Service Management (ITSM) involvement in Change Management, Incident Management, worked with existing landscape of various applications from client and created all necessary artefacts in the capacity of Product Owner for a system getting designed newly. Worked on enhancing Service Catalog, Self Service Portal in Service Now. Experience gathering information to formulate business requirements, define a scope and functional requirements. Developed great affinity with partners, upper administration, designers and QA group to accomplish business objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

ServiceNow BA/QA Analyst

Cognizant Technology Services
10.2021 - Current
  • Experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design optimal solution
  • Ability to develop and execute test scripts during User Acceptance Testing (UAT) with application end-users
  • Ability to develop strong on-site and remote team and client relationships
  • Excellent verbal and written communication skills including presentation skills
  • Experienced in System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience implementing systems using Agile methodology
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

ServiceNow BA/QA Analyst

ProKarma Softech Pvt.Ltd
11.2017 - 09.2021
  • Responsible for working with Process Owners to help identify technical requirements and guide them through SDLC until Production release
  • Analyze and document business processes and systems
  • Apply Agile methodology to elicit technical requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
  • Analyze and de-conflict requirements, data and information from multiple data sources and decompose into detailed requirements
  • Understand the needs of client and successfully link needs with available technical solutions
  • Support creation of user stories and ensure that meet criteria required to deliver a successful product
  • Work with ServiceNow Architect and Developer in conducting testing to ensure quality of new software releases
  • Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
  • Create references and guides for end users as well as system administrators
  • Generate and update documentation to support requirements, design, and testing activities
  • Continually ensure client understands product updates
  • Support Change Management processes and play pivotal support role for tool adoption
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Senior Software Test Engineer

ProKarma Softech Pvt.Ltd
12.2014 - 11.2017
  • Recommend and assist in corrective actions taken at all stages of product life
  • Submit and track production (maintenance) and release issues
  • Review functional and design specifications to ensure full understanding of deliverables
  • Estimate, prioritize, plan and coordinate testing efforts across multiple projects
  • Develop and maintain test plans, test cases, test data, project test progress and release reports, application turnover documents and test schedules
  • Design, implement and oversee software testing solutions via automated and manual means
  • Perform backend database testing in identified testing environment including validating stored procedures, jobs and triggers
  • Manage defect backlog, ensuring proper documentation and tracking through resolution.
  • Collaborate with development team and business to troubleshoot issues
  • Ensure projects meet customer requirements and objectives
  • Help in software applications team to maintain the high level of excellence
  • Develop and refine test case standards, methodologies and sustainable processes
  • Develop, standardize and evaluate performance metrics to establish process success
  • Design, document and implement procedures and techniques that are consistent with best practices for analyzing, testing, and evaluating the risk (software & business), accuracy, completeness, internal integrity/consistency, testability and overall quality of systems.
  • Research emerging technologies and identify opportunities for adoption
  • Track operations and constantly look for ways to make things work better, faster, and smoother
  • Created and achieved product quality objectives and met product specifications.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.

Software Testing

Infinite Computer Solutions
05.2014 - 12.2014
  • Mastered several software testing programs.
  • Learned and implemented new software testing procedures.
  • Maintained authoritative knowledge of multiple software testing tools.
  • Built automated test scripts to handle repetitive software testing work.

Senior Software Test Engineer

Infinite Computer Solutions
03.2011 - 11.2013
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Created successful test scripts to manage automated feature testing,
  • Conducted regression testing and submitted observations to development team.

Test Engineer

Inventurus Knowledge Services
06.2010 - 03.2011
  • Tested, identified and troubleshot problems with networks.
  • Established clear measurable goals and objectives for projects, prioritizing tasks for team members.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Tested hardware and software within sandbox environment prior to release to production.

Education

Master of Science - Electronics

JJ College Of Arts And Science
Pudukkottai
09.2005

Skills

  • Collect, review, analyze, manage, system and user requirements from business users
  • Excellent presentation and communication skills both written and oral
  • Excellent organizational skills with an ability to multi-task & prioritize competing demands
  • Waterfall and Agile Methodology
  • Business Modeling Tools:
  • Requirement Management Tools
  • Defect Tracking Tools
  • ALM, Jira
  • Operating Systems: Windows, Mac
  • User Interface
  • Database Application
  • Operating Systems: Windows, Mac
  • Presently undergoing SELENIUM AUTOMATION training and Html
  • Good Exposure on Automated Test Framework (ATF)
  • Data Capture and Analysis
  • Troubleshooting and Diagnostics
  • Attention to Detail
  • Sound Judgment
  • Microsoft Office
  • Agile 20
  • Application development
  • Time management
  • Data Capture and Analysis
  • Troubleshooting and Diagnostics
  • Microsoft Office
  • Functional Testing
  • Attention to Detail
  • Sound Judgment
  • Data Capture and Analysis
  • Troubleshooting and Diagnostics
  • Microsoft Office
  • Functional Testing
  • Attention to Detail
  • Sound Judgment

Certification

Servicenow Certified System Administration

Servicenow Certified Application Developer

Servicenow Certified Human Resource Service Delivery


Timeline

ServiceNow BA/QA Analyst

Cognizant Technology Services
10.2021 - Current

ServiceNow BA/QA Analyst

ProKarma Softech Pvt.Ltd
11.2017 - 09.2021

Senior Software Test Engineer

ProKarma Softech Pvt.Ltd
12.2014 - 11.2017

Software Testing

Infinite Computer Solutions
05.2014 - 12.2014

Senior Software Test Engineer

Infinite Computer Solutions
03.2011 - 11.2013

Test Engineer

Inventurus Knowledge Services
06.2010 - 03.2011

Master of Science - Electronics

JJ College Of Arts And Science

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Mahipal Pashikanti