Mahin Saif
Mississauga,ON
Summary
Dedicated Business Technology Management student at Toronto Metropolitan University with a strong foundation in business operations, technology, and customer service. As a certified lash technician, I have honed exceptional communication, attention to detail, and time management skills while building strong client relationships. Proven ability to streamline processes, improve client satisfaction, and collaborate effectively with teams. Skilled in administrative coordination, customer service, and operational support, seeking opportunities to leverage academic knowledge and professional experience in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Lash Technician
Self Employed
09.2024 - Current
- Increased client retention by 40% and grew the client base by 50% through personalized service and follow-up.
- Managed an average of 25-35 client appointments per week, ensuring high-quality service and efficiency
- Designed and implemented promotional offers that resulted in a 25% increase in new clients over a 3-month period.
- Built and maintained a loyal client base by providing high-quality service and positive experiences.
Front Desk Receptionist
MAXX Realty
07.2022 - 08.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Responded promptly to a high volume of calls and emails, maintaining a 95% customer satisfaction rate.
Cooperative Education Student
GoodLife Fitness
02.2023 - 06.2023
- Maintained a clean and organized gym environment, ensuring a positive experience for all members.
- Assisted in the upkeep of equipment, reducing maintenance requests by 10% through regular inspections.
- Supported gym members with equipment use and answered inquiries, enhancing the overall gym experience for 40+ members daily.
- Attended workshops and seminars for broadening perspective on current industry trends.
Crew Team Member
McDonald's
05.2021 - 10.2021
- Delivered excellent customer service, contributing to a positive dining experience and repeat customers.
- Collaborated with team members to ensure smooth operations during peak hours, enhancing overall service efficiency.
- Managed high-volume orders with an average order turnaround time of 3 minutes, ensuring quick service during peak hours.
Education
Business Technology Management - Business Technology Management
Toronto Metropolitan University
Toronto, ON04-2027
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive)
- Basic Web Design/Content Management Systems (eg, WordPress, Wix, Canva)
- Basic Data Entry
- Customer Service Excellence
- Time Management
- Teamwork & Collaboration
- Attention to Detail
- Empathy & Patience
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
Lash Technician
Self Employed
09.2024 - Current
Cooperative Education Student
GoodLife Fitness
02.2023 - 06.2023
Front Desk Receptionist
MAXX Realty
07.2022 - 08.2023
Crew Team Member
McDonald's
05.2021 - 10.2021
Business Technology Management - Business Technology Management
Toronto Metropolitan University
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