Mahimna Raval
Timmins,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Charm Diamond centres
Timmins
06.2025 - Current
- Assisted customers in selecting jewelry and understanding product features.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance product presentation.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Collaborated with team members to achieve daily sales goals.
- Participated in inventory management and stock replenishment activities.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Assistant Manager
Charm Diamond Centres
Timmins
01.2022 - 06.2025
- Welcoming customers into the store
- Delivered exceptional customer service by assisting customers with transactions, resolving concerns, and recommending suitable products and solutions based on individual needs.
- Processed cash transactions, payments, refunds, and daily deposits accurately while maintaining confidentiality and attention to detail.
- Built strong customer relationships through professional communication, active listening, and a calm, courteous approach in fast-paced environments.
- Managed multiple responsibilities efficiently with strong organizational, administrative, and time management skills.
- Utilized Microsoft Office applications including Word, Excel, and Outlook for reporting, scheduling, and daily operational tasks.
- Maintained accurate financial and inventory records while ensuring compliance with company policies, procedures, and security standards.
- Supported sales and operational goals by promoting products, handling inventory management, and assisting with store merchandising initiatives.
- Worked collaboratively with team members to maintain a positive, respectful, and customer-focused workplace environment.
- Demonstrated initiative, adaptability, and problem-solving skills while handling changing priorities and customer needs effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Participated in training and professional development programs to strengthen customer service, operational, and communication skills.
- Created reports on sales trends, inventory levels, and financial data.
Education
Post-Graduate Certificate - Logistics And Supply Chain Management
Northern College of Applied Arts And Technology
South Porcupine 01.2022 - 05.2023
Bachelor in Commerce - Accounting And Finance
Gujarat University
Ahmedabad, India, GJ 09.2017 - 09.2020
Skills
- Excellent customer service, communication, and interpersonal skills
- Strong ability to build relationships with customers in a professional and courteous manner
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and computer systems
- Experienced with POS systems, cash handling, and transaction processing
- Strong organizational, administrative, and time management skills
- Detail-oriented with excellent accuracy in handling financial and confidential information
- Ability to multitask and adapt efficiently in fast-paced environments
- Strong problem-solving, analytical, and critical-thinking abilities
- Team-oriented with the ability to collaborate effectively with coworkers and management
- Reliable, trustworthy, and committed to maintaining professionalism and confidentiality
- Quick learner with flexibility to adapt to changing priorities and business needs
- Strong verbal and written communication skills
- Ability to work independently while meeting goals and deadlines
- Knowledge of inventory management, reporting, and operational procedures
- Problem-solving abilities
Timeline
Sales Associate
Charm Diamond centres
06.2025 - Current
Assistant Manager
Charm Diamond Centres
01.2022 - 06.2025
Post-Graduate Certificate - Logistics And Supply Chain Management
Northern College of Applied Arts And Technology
01.2022 - 05.2023
Bachelor in Commerce - Accounting And Finance
Gujarat University
09.2017 - 09.2020