Mahima Thakur
Edmonton
Summary
Highly organized and detail-oriented administrative professional with 3+ years of experience in fast-paced environments. Proven ability to manage diverse tasks, prioritize effectively, and provide exceptional support. Seeking a challenging administrative role where I can leverage my skills in communication, problem-solving, and technology to contribute to organizational success. Eager to apply my experience to the public sector, including schools, hospitals, and government offices.
Overview
5
5
years of professional experience
Work History
Asstt. Manager
EXCEL IMMIGRATION SERVICES LTD.
01.2025 - Current
- Oversee daily office operations, ensuring smooth workflow and efficient resource allocation
- Manage client files, maintaining accuracy and confidentiality of sensitive information
- Supervise administrative staff, providing guidance and support to optimize performance
- Develop and implement process improvements, resulting in a 10% increase in operational efficiency
- Handle complex client inquiries, resolving issues effectively and maintaining positive relationships
- Maintain strong relationships with clients/stakeholders, providing transparent communication regarding latest immigration trends.
- Proactively identify areas for process improvement, driving increased efficiency throughout the organization.
Administrative Asst.
EXCEL IMMIGRATION SERVICES LTD.
11.2022 - 12.2024
- Provided comprehensive administrative support to a team of immigration consultants
- Managed calendars, scheduled appointments, and coordinated travel arrangements
- Prepared and processed documents, ensuring accuracy and adherence to regulations
- Maintained office supplies and equipment, minimizing disruptions to operations
- Provided exceptional customer service, addressing client inquiries with professionalism and empathy
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Freelance Content Writer
Self
01.2020 - Current
- Developed engaging and informative content for various clients across diverse industries
- Conducted thorough research to ensure accuracy and credibility of information
- Met deadlines consistently and adapted writing style to meet client specifications
- Adapted writing style to suit various target audiences and platforms.
- Increased reader engagement with compelling social media posts and updates.
- Crafted engaging blog posts by researching trending topics and audience interests.
- Conducted keyword research to optimize content for search engine visibility.
- Completed thorough research into assigned topics.
Front Office Assistant
HOTEL THE EXOTICA
08.2020 - 04.2022
- Greeted guests, processed check-ins and check-outs, and handled reservations
- Provided information about hotel services and local attractions
- Resolved guest complaints and addressed their concerns promptly and professionally
- Maintained a clean and organized front desk area
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Education
PG Certificate - Business Management
Canadore College
12-2022
Master’s - English Literature
Central University of HP
01.2020
Bachelor’s - Botanical Sciences
HP University
01.2018
Skills
- Records Management
- Client Relations
- Office Management
- Microsoft Word
- PowerPoint
- Microsoft Excel
- Outlook
- Written and Verbal Communication
- Interpersonal Skills
- Customer Service
- Multitasking
- Problem-Solving
- Teamwork
- Attention to Detail
- Time Management
- Leadership
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Awardsrecognition
- Permanent Resident of Canada
- Cleared State Eligibility Test (HP, India)
Projectsvolunteerexperience
- National Service Scheme (India) Volunteer, 2015-2018, Awarded 'Best Volunteer' (2015 & 2016)
- Rotary Club Member, 2017-2018
Timeline
Asstt. Manager
EXCEL IMMIGRATION SERVICES LTD.
01.2025 - Current
Administrative Asst.
EXCEL IMMIGRATION SERVICES LTD.
11.2022 - 12.2024
Front Office Assistant
HOTEL THE EXOTICA
08.2020 - 04.2022
Freelance Content Writer
Self
01.2020 - Current
PG Certificate - Business Management
Canadore College
Master’s - English Literature
Central University of HP
Bachelor’s - Botanical Sciences
HP University
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