Mahima Sharma
Toronto,ON
Summary
Dynamic customer service professional with a proven track record at Papa Johns, driving a 15% revenue increase through strategic sales initiatives. Skilled in stakeholder management and clear communication, adept at resolving complex issues and enhancing customer satisfaction in fast-paced environments. Committed to fostering team development and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Preparer
LIBERTY TAX
Toronto, Ontario
02.2026 - Current
- Prepared individual and business tax returns using tax software, ensuring compliance with relevant regulations.
- Reviewed client documents for accuracy and completeness, reducing filing errors and enhancing client satisfaction.
- Maintained current knowledge of federal and state tax regulations to provide informed guidance.
- Educated clients on tax planning strategies, facilitating informed decisions that maximized potential savings.
Manager
Papa Johns
Brantford, ON
01.2023 - 09.2025
- Oversaw daily operations, enhancing service delivery in high-volume pizza store.
- Implemented strategies to increase sales and customer satisfaction, resulting in a 15% revenue increase within the first six months.
- Supervised and managed team of 15 employees, training, scheduling shifts, and fostering positive work environment.
- Conduct performance reviews, and provide ongoing coaching and development for team members.
- Handled customer complaints and feedback, resolving issues quickly to maintain customer loyalty.
- Managed inventory and supplies, optimizing stock levels and reducing waste.
Cashier Associate
Walmart
Brantford, Canada
04.2023 - 07.2025
- Provided excellent customer service by greeting customers, answering questions, and efficiently processing transactions.
- Operated cash registers, handled cash, credit, and debit transactions accurately, and balanced the register at the end of each shift.
- Resolved customer complaints and issues promptly, enhancing customer satisfaction and loyalty.
- Assisted customers in locating products and offered tailored recommendations, contributing to increased sales and promotional awareness.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping experience for customers.
Contact Center Manager
Web-help Indian Pvt Ltd
Grogram, Haryana, India
01.2020 - 01.2022
- Resolved customer issues and queries, ensuring thorough documentation and timely follow-up.
- Collaborated with team to identify and implement operational improvements.
- Ensured compliance with customer service attendance and accountability policies.
Customer Service Supervisor
IGT Solutions ( United Airlines )
Grogram, Haryana, India
01.2019 - 01.2020
- Answered customer inbound phone inquiries, providing customized solutions while addressing questions or problems raised, consistently meeting departmental quality and KPI targets.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and assisting with product selection to enhance customer satisfaction.
- Assisted customers with product selection, offering tailored recommendations based on their preferences and needs.
- Thrived in fast-paced, goal-oriented environment, consistently meeting and exceeding daily quotas and targets.
- Effectively communicated complex product details and technical specifications in a clear and understandable manner.
Insurance Specialist
Concentrix
Gurugram, Haryana, India
01.2018 - 01.2019
- Maintained accurate transaction records for insurance policies to ensure compliance and support claims processing.
- Managed denials, late payments, and extensions through proactive follow-up with relevant parties to resolve issues efficiently.
- Monitored clients' insurance coverages to align with evolving needs and provide tailored recommendations.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Interviewed prospective clients to obtain data about financial resources and needs.
Education
Post-Graduation (MBA) -
Bhartiya Vidyapeeth University
India01-2022
B.com -
Delhi University
India01-2020
Diploma - Global Business Management
Conestoga College
Brantford, ON, CanadaDiploma - Global Hospitality Management
Conestoga College
Waterloo, ON, CanadaSkills
- Marketing
- Regulatory compliance
- Salesforce management
- Competitor research
- Vendor management
- Strategic planning
- Verbal and written communication
- Clear communication
- Staffing coordination
- Training and mentoring
- Coordinating service initiatives
- Skilled trainer
- Account management expertise
- Policy analysis
- Account management
- Reporting skills
- Insurance law
- Tax preparation
- Tax law knowledge
Certification
- Food Safety
- Smart Serve
Total Experience
- 7 Years
Timeline
Tax Preparer
LIBERTY TAX
02.2026 - Current
Cashier Associate
Walmart
04.2023 - 07.2025
Manager
Papa Johns
01.2023 - 09.2025
Contact Center Manager
Web-help Indian Pvt Ltd
01.2020 - 01.2022
Customer Service Supervisor
IGT Solutions ( United Airlines )
01.2019 - 01.2020
Insurance Specialist
Concentrix
01.2018 - 01.2019
Post-Graduation (MBA) -
Bhartiya Vidyapeeth University
B.com -
Delhi University
Diploma - Global Business Management
Conestoga College
Diploma - Global Hospitality Management
Conestoga College