Mahima Sharma
Edmonton,Canada
Summary
Medical Office Assistant and Ophthalmic Technician with over 10 years of experience in healthcare administration and patient support. Proficient in EMR management, scheduling, and referrals, with a strong focus on diagnostic and preventative assessments. Demonstrated ability to communicate effectively with patients and collaborate with physician teams to enhance continuity of care.
Overview
21
21
years of professional experience
Work History
Ophthalmic Technician
Eye Q Premium Laser
Edmonton, Canada
2024.01 - Current
- Conducted comprehensive diagnostic tests, including visual acuity and IOP assessments, ensuring patient comfort and confidentiality.
- Performed vision screenings for adults and children while documenting medical histories and chief complaints.
- Communicated effectively with patients through phone, email, and in-person interactions to provide guidance and office information.
- Managed patient records, scheduling, and EMR updates to support accuracy and continuity of care.
- Collaborated with physicians and administrative staff to enhance patient care protocols and streamline workflow.
Medical Office Assistant
Alberta Eye MD
Edmonton, Canada
2023.05 - 2024.01
- Scheduled appointments, diagnostic tests, and preventative health assessments
- Handled referrals to specialists and tracked follow-up consultations
- Updated EMR and medical records with accuracy and confidentiality
- Contacted patients to remind them of tests, exams, and follow-ups
- Provided general office administrative support and billing
Optometric Assistant
Beyond Vision Eyecare
Edmonton, Canada
2022.11 - 2023.04
- Conducted pre-tests (OCT, Visual Field, Optos, Autorefraction, IOP)
- Assisted patients with lens/frame selection and fittings
- Managed scheduling, insurance claims, invoicing, payments, and inventory
- Performed administrative tasks and maintained records
Administrator
Alberta Education
Edmonton, Canada
2022.05 - 2022.08
- Reviewed examination documentation for accuracy and completeness
- Maintained confidentiality and integrity of records
- Supported operational efficiency through general administrative tasks
Optometric Assistant
Specsavers
Crawley, UK
2016.04 - 2021.01
- Managed patient records, prescriptions, and appointment scheduling
- Coordinated eyewear orders and inventory
- Provided customer service and handled insurance claims
HR Assistant
Sara Creations
Noida, India
2014.01 - 2015.11
- Managed end-to-end recruitment, interviews, and HR administrative support
- Maintained databases and assisted with payroll and employee queries
Resource Planning Analyst
Wipro Ltd
Delhi, India
2007.05 - 2014.01
- Forecasted talent requirements and tracked recruitment progress
- Maintained documentation and collaborated with managers to align staffing
Senior Associate - Customer Care Representative
IBM Daksh
Delhi, India
2005.11 - 2007.03
- Handled telephonic bookings and client support
Executive - Customer Care Representative
i-Energizer
Noida, India
2004.10 - 2005.11
- Provided e-support to customers and maintained turnaround times
Education
PGDBM - Human Resources
Symbiosis Centre of Distance Learning
Pune, IndiaBachelor of Arts -
Delhi University
Delhi, IndiaCertified Ophthalmic Dispensing Assistant -
UK
UKSkills
- EMR Management & Patient Records
- Appointment Scheduling & Coordination
- Referral & Follow-up Management
- Diagnostic & Preventative Health Assessments
- Patient Communication (Phone, Email, In-Person)
- Billing & Payment Processing
- Physician Team Collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Ophthalmic Technician
Eye Q Premium Laser
2024.01 - Current
Medical Office Assistant
Alberta Eye MD
2023.05 - 2024.01
Optometric Assistant
Beyond Vision Eyecare
2022.11 - 2023.04
Administrator
Alberta Education
2022.05 - 2022.08
Optometric Assistant
Specsavers
2016.04 - 2021.01
HR Assistant
Sara Creations
2014.01 - 2015.11
Resource Planning Analyst
Wipro Ltd
2007.05 - 2014.01
Senior Associate - Customer Care Representative
IBM Daksh
2005.11 - 2007.03
Executive - Customer Care Representative
i-Energizer
2004.10 - 2005.11
PGDBM - Human Resources
Symbiosis Centre of Distance Learning
Bachelor of Arts -
Delhi University
Certified Ophthalmic Dispensing Assistant -
UK