Mahima Rathi
Calgary,AB
Summary
Client-oriented Sales and Events Coordinator committed to making clients' dreams come true. Skilled in working with clients to plan unique events from start to finish while proactively managing risks and potential problems. Proven leader with success creating cohesive, goal-oriented teams. Dedicated to excellence and well-versed in organization and arrangements. Engaging professional with top-notch skills in issue resolution. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. ”
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Server
Grey Eagle resort
Calgary, AB
10.2022 - 11.2023
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Followed proper sanitation guidelines when handling food items.
- Communicated with chefs regarding any special requests from guests.
Concierge
Kananaskis Nordic Spa
Kananaskis Village, AB
11.2021 - 07.2022
- Creating spa reservations and booking massage treatments.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Prioritized and organized tasks to efficiently accomplish service goals..
- Entered information in Klickbook and opera system to maintain updated details related to guest reservations and payment method.
- Opening and closing of Spa facility , Making sure the entire check list is followed properly.
Server
Fine Dining Cuisine
Calgary, AB
01.2021 - 11.2021
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Spa Concierge
RIMROCK RESORT HOTEL
Banff, AB
11.2018 - 04.2019
- Greet clients as they arrive at the spa and provide them with a warm welcome
- Answer phone calls and emails in a courteous and professional manner
- Schedule appointments for clients based on their preferences and availability of therapists
- Provide clients with information about the spa's services, packages, and pricing
- Ensure that the spa is clean, organized, and well-stocked at all times
- Process payments for services and products purchased by clients
- Maintain accurate records of client bookings, cancellations, and payments
Education
Post Graduate Certificate - Tourism and Hospitality
Fanshawe College
04.2018
Skills
- Excellent verbal and written communication
Strong Organizational Skills Team development and leadership
- Attention to detail Excellent knowledge of Microsoft office Including Excel, Word, Outlook, and PowerPoint
- Grand opening certification at The Dorian, autograph collection by Marriott and Courtyard by Marriott Calgary Down town
SOFTWARE- CY/TY, excellent knowledge of Hotel based POS with room blocking and Inventory management Social table-Cvent Diagram
Experience working extranet lead platforms like, Cvent, Tourism Calgary, Tour connections, Event Connect, Mi Leads
Languages
English
Full Professional
Hindi
Native/ Bilingual
Certification
- Guest service Gold certificate - American Hotel and Lodging Association.
- Class 5 advance
- Pro Serve certification
- Autograph Collection Hotel Opening Certificate
Timeline
Banquet Server
Grey Eagle resort
10.2022 - 11.2023
Concierge
Kananaskis Nordic Spa
11.2021 - 07.2022
Server
Fine Dining Cuisine
01.2021 - 11.2021
Spa Concierge
RIMROCK RESORT HOTEL
11.2018 - 04.2019
Post Graduate Certificate - Tourism and Hospitality
Fanshawe College
- Guest service Gold certificate - American Hotel and Lodging Association.
- Class 5 advance
- Pro Serve certification
- Autograph Collection Hotel Opening Certificate
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