Mahima Koshy
Toronto,ON
Summary
Adaptable Clinical Research professional with certifications in Data Management and Clinical Research, and a Bachelor's degree in Dental Surgery. Over three years of experience in customer service roles, data management, and patient care, with strong technical proficiency in REDCap, Kombea, and Microsoft Office. Recognized for excellent problem-solving, communication, and organizational skills. Proven track record of academic and professional achievements. Seeking to leverage clinical expertise and technical skills to drive impactful results in healthcare or research settings.
Overview
9
9
years of professional experience
Work History
Live Call Assisting Agent
iMarketing Solutions Group
03.2019 - 11.2022
- Supported various fundraising initiatives for campaigns based out of Canada and the US by attending to around 50 calls per day.
- Utilized Kombea software to collect and input customer demographic data with precision.
- Managed and processed donations through diverse payment methods including credit cards and invoices.
- Offered constructive feedback to enhance the functionality and efficiency of the Kombea software.
- Strengthened teamwork and collaboration skills through active participation in team-building activities.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience.
General Labor
Trebor Personnel Inc.
11.2018 - 02.2019
- Assisted in cleaning, packing, labeling, and quality control in food and cosmetic production environments.
- Maintained adherence to safety and quality standards in all processes.
General Dentist
Madathil Dental Clinic
12.2013 - 01.2017
- Diagnosed and treated dental and gum conditions, performing procedures such as extractions, restorations, and prophylaxis.
- Maintained accurate patient records and ensured compliance with clinical standards.
- Strengthened soft skills including teamwork, communication, and conflict resolution while building patient rapport.
- Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
- Collaborated with specialists such as orthodontists or periodontists when necessary for optimal patient outcomes.
- Effectively managed challenging behavior from pediatric patients utilizing age-appropriate techniques creating positive experiences fostering future visits without fear or anxiety.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Managed busy appointment schedules while accommodating emergency cases as needed
- Increased patient retention rates by building trust through transparent communication regarding treatment options, risks, benefits, costs involved during consultations.
Education
Certificate - Data Management for Clinical Research
Vanderbilt University
01.2024
Post Graduate Certificate - Clinical Research
York University
Toronto, ON01.2023
Bachelor of Dental Surgery -
The Tamil Nadu Dr. M.G.R. Medical University
Chennai01.2013
Skills
Clinical Research and Healthcare
- Clinical trial operations
- Clinical trial monitoring
- Clinical trial budgeting
- ICH-GCP guidelines
- IRB submissions
- Clinical trial protocol development
- Informed consent process
- Clinical trial site management
- Literature review
- Data Management in Clinical Research
- Patient Management and Education
- Preventive Oral Healthcare
- Diagnosis and Treatment of Dental Conditions
- Public Health Education and Awareness
- Compliance with Clinical Standards
Administrative and Operational
- Data Collection and Analysis
- Donation Processing and Record Keeping
- Quality Control and Adherence to Safety Standards
- Event Planning and Coordination
- Front Desk and Administrative Assistance
- Customer Service and Communication
- Client Relationship Management
- Problem-Solving and Conflict Resolution
- Rapport Building with Patients and Stakeholders
- Active Listening and Addressing Customer Concerns
- Professional Feedback and Process Improvement
Technical Proficiency
- REDCap: Project Creation and Survey Building
- Kombea Software for Data Entry and Processing
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Medical Terminology
- General dentistry
Soft Skills
- Good Presentation skills
- Excellent written and verbal Communication
- Team Building and Collaboration
- Attention to Detail
- Adaptability and Versatility
- Strong Organizational Skills
- Initiative and Leadership in Volunteering
Languages
English
Full Professional
Hindi
Limited Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Awards
- Recognized as Employee of the Week on multiple occasions at iMarketing Solutions Inc. Acknowledged for consistently demonstrating outstanding technical expertise and exceptional interpersonal skills.
- Recipient of Best Paper Award for Kindler’s Syndrome – A Rare Case Report presented at the Scientific Program organized by the Indian Academy of Oral Medicine and Radiology in collaboration with the Department of Oral Medicine and Radiology, Saveetha University, India.
- Awarded First Prize for Oral Manifestations of Systemic Diseases at the29th Tamil Nadu State Dental Conference Student Convention hosted by Vivekananda College, India.
- Honored with Best Paper Award for Green Tea – A Boon for Life presented at the Basic Medical Sciences Paper Presentation during the6th National BDS Seminar, Saveetha University, India.
Timeline
Live Call Assisting Agent
iMarketing Solutions Group
03.2019 - 11.2022
General Labor
Trebor Personnel Inc.
11.2018 - 02.2019
General Dentist
Madathil Dental Clinic
12.2013 - 01.2017
Certificate - Data Management for Clinical Research
Vanderbilt University
Post Graduate Certificate - Clinical Research
York University
Bachelor of Dental Surgery -
The Tamil Nadu Dr. M.G.R. Medical University
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