Mahibullah Ayon
Toronto
Summary
Driven by a goal-oriented approach, I enhanced team productivity and customer satisfaction at Cotton Best INC. through strategic planning and effective problem-solving. Leveraging skills in data analytics and operations management, I achieved significant process improvements, demonstrating strong computer proficiency and interpersonal communication abilities.
Overview
10
10
years of professional experience
Work History
Supervisor
Cotton Best INC.
09.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Solicited customer feedback to identify and improve on areas of weakness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Coordinating Manager
Aaa Event Service
03.2017 - 07.2018
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback to staff members.
- Evaluated employee performance regularly to identify areas of improvement and provide targeted support for professional development opportunities.
- Safeguarded compliance with industry regulations by staying current on updates and disseminating relevant information to team members accordingly.
- Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.
Volunteer
BSEHR
07.2014 - 04.2017
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Bachelor of Science - EEE
North South University
Dhaka ,BangladeshHSC - Science
Dr. Mahbubur Rahman Mollah College
Dhaka, Bangladesh05.2017
SSC - Science
Bangladesh Bank High School
Dhaka, Bangladesh04.2015
Skills
- Goal-Oriented
- Computer Proficiency
- Microsoft Excel
- Paperwork Processing
- Administrative Support
- Strategic Planning
- Inventory Control
- Operations Management
- Process Improvement& Management
- Inventory Oversight
- Data Analytics
- Customer Service
- Problem-solving abilities
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Spanish
Elementary
Timeline
Supervisor
Cotton Best INC.
09.2020 - Current
Coordinating Manager
Aaa Event Service
03.2017 - 07.2018
Volunteer
BSEHR
07.2014 - 04.2017
Bachelor of Science - EEE
North South University
HSC - Science
Dr. Mahbubur Rahman Mollah College
SSC - Science
Bangladesh Bank High School