Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mahi Shah

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Esso
10.2022 - Current
  • Issued receipts, refunds, credits or change due to customers from the portal
  • Balanced daily transactions on a computerized point-of-sale system
  • Trained new team members in cash register operation, stock procedures and customer services
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Inform and persuade our clients' features, benefits, and advantages through marketing and sales.

Brand Ambassador

Netflix
04.2023 - 08.2023
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately
  • Represented the organization at networking functions and industry-related meetings
  • Provided customer service support during promotional events or when needed
  • Increased sales by encouraging customers to purchase additional products and services.

Customer Support Agent

Go4customer
10.2021 - 09.2022
  • Monitoring and driving individual and team performance, usually against a set of
    key performance indicators (KPIs), understand their needs, tailor our service, and eventually raise monthly donations to satisfy individual and team weekly sales targets.
  • Participate in daily team huddles to improve sales abilities, boost team learning, and optimize daily sales strategies.
  • Demonstrating empathy and patience, especially when dealing with upset or
    frustrated customers, to de-escalate situations and restore confidence.
  • A customer-centric approach ensures excellent customer experiences and corporate
    success.

Education

Business - Business Administration -

Centennial College
Scarborough, ON
12.2023

Skills

  • Customer Engagement
  • Service Oriented
  • Strong interpersonal skills
  • Customer Relations
  • Communication skills
  • Complaint Handling
  • Microsoft Windows and Office
  • Desktop support
  • Online Chat Support
  • Microsoft Certification

Certification

  • Microsoft Excel, 2023, Microsoft
  • Microsoft Power Point, 2022, Microsoft

Languages

English
Native or Bilingual

Timeline

Brand Ambassador

Netflix
04.2023 - 08.2023

Customer Service Representative

Esso
10.2022 - Current

Customer Support Agent

Go4customer
10.2021 - 09.2022

Business - Business Administration -

Centennial College

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Mahi Shah