Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

MAHI AHMED

Toronto,ON

Summary

Goal-oriented Sales Executive with 8 years of experience in Retail sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales.

Overview

10
10
years of professional experience

Work History

Sales Executive

Jules
01.2023 - 12.2023
  • Strong communication skills, with the ability to actively listen and understand customer needs
  • Proficient in problem-solving and conflict resolution, ensuring customer satisfaction
  • Excellent time management skills and is capable of multitasking in a fast-paced environment.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Analyzed past sales data and team performance to develop realistic sales goals.

Customer Advisor

Agora
06.2021 - 11.2022
  • Averaging 50-60 questions per day, I responded to consumer inquiries via phone, email, and live chat
  • Helped consumers fix product/service difficulties, resolving 90% of cases on the first engagement
  • Used CRM software to document interactions, update customer information, and track issue resolution
  • Collaborated with cross-functional teams to address complex customer issues and provide prompt solutions.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.

Sales Executive

The New Cloths
01.2014 - 03.2021
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Handled cash transactions accurately
  • Aided in visual merchandising, producing a visually appealing layout.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Expanded market share with strategic territory planning and targeted prospecting.

Education

BBA - Marketing

Seneca College of Applied Arts And Technology
Markham, ON
12.2024

High School Diploma -

Saint Martha's High School
Sylhet, Bangladesh
12.2021

PG in Marketing -

12.2024

Secondary school -

12.2022

Skills

  • Customer service excellence
  • Problem-solving
  • Communication
  • Time management
  • CRM software proficiency
  • Conflict resolution
  • Sales Funnel Management
  • Business Networking
  • Lead Prospecting
  • Business Development and Planning
  • Lead Generation
  • Client Development

Accomplishments

    Awarded for introducing Soil-less Farming Business Model in Sylhet, Bangladesh

Languages

English
Full Professional
Bengali
Native or Bilingual

Affiliations

  • Food for Paws- Fundraiser
  • Toronto Food Donation Volunteer 2023

Timeline

Sales Executive

Jules
01.2023 - 12.2023

Customer Advisor

Agora
06.2021 - 11.2022

Sales Executive

The New Cloths
01.2014 - 03.2021

BBA - Marketing

Seneca College of Applied Arts And Technology

High School Diploma -

Saint Martha's High School

PG in Marketing -

Secondary school -

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MAHI AHMED