Mahfuzur Rahman
Summary
Experienced Technical Support Engineer and Web Developer with a strong foundation in front-end development, WordPress customization, and technical troubleshooting. Skilled in managing Tier 3 support tickets, collaborating with project managers on custom solutions using PHP and JavaScript, and providing seamless web development services, including theme customization and plugin integration. Proficient in HTML, CSS, and JS, with hands-on experience in Elementor, Gravity Forms, and Figma-to-HTML conversions. Known for delivering optimized user experiences and enhancing product usability through custom solutions and performance evaluations. Strong communicator and collaborator, with a proven track record in training new recruits and delivering technical support. Holds a BSc in Computer Science and Engineering and Full Stack Web Development certification.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer - Tier 3
AuthLab
07.2022 - Current
Official Website: https://authlab.io/
- Managed support tickets, resolved technical issues, and tested/debugged bug reports
- Collaborated with project managers on custom solutions using PHP & JavaScript
- Customized themes and plugins to enhance functionality and meet client needs
- Analyzed user behavior, conducted performance evaluations, and recommended improvements
- Developed tutorials and resources to improve product usability
- Trained new recruits to handle support tickets and technical issues efficiently
Web Developer
Staff Asia
03.2021 - 03.2022
Official Website: https://www.staffasia.org/
- Customizing the WPLMS theme to meet the requirements
- WordPress theme customization, development & plugin integration
- Designing with HTML, CSS & JS
- Figma to HTML
- Build websites using Elementor in WordPress
- Using Gravity form and other required plugins
- Provide technical support to clients
- Fixing maintenance issues
- Design new features for existing websites
Web Developer
Khetro Sthapati
01.2023 - 12.2023
Official Website: https://khetrosthapati.com/
- Developed and launched the official website
- Provide ongoing maintenance services for smooth functionality and quick resolution of technical issues
- Implemented custom solutions to enhance the site's user experience and performance
Web Specialist
Rendering Hub
01.2023 - 12.2023
Official Website: https://www.renderinghub.com/
- Designed and built the official website for Rendering Hub
- Offer periodic maintenance services to keep the website updated and optimized
- Collaborated with the client to incorporate customized features
Education
BSc - Computer Science and Engineering
Metropolitan University
01.2021
Skills
- Programming Languages: C, C, Matlab, JavaScript, JavaScript DOM Manipulation, Modern JavaScript ES6, PHP(raw)
- Frameworks/CMS/Library: WordPress( works with WPLMS Theme,Theme Customization, Using different Plugins for the requirement)
- Version Control: Github
- Frontend Development: HTML, CSS, Bootstrap, ReactJS, Elementor(design conversion Figma to Elemetor) Database: NodeJS, MySQL
Certification
[ 202] The International English Language Testing System (IELTS)
Overall: 6.5 (Speaking: 6, Writing: 6.5, Reading: 6.5, Listening: 7.5)
[2017] Full Stack Web Development IICT
Shahjalal University of Science & Technology
City: Sylhet | Country: Bangladesh |
Volunteer Experience
05/19/23 to 05/20/23
WordCamp Sylhet, General Volunteer
- Participated as a volunteer in the first-ever WordCamp held in Sylhet.
- Assisted in event coordination, ensuring smooth operations throughout the main event and Contribution Day.
- Documented the entire event for my personal YouTube channel, capturing behind-the-scenes moments and key highlights to share the experience with a broader audience.
- Links: https://www.youtube.com/watch?v=twuA1WgZxCI&t=2s
05/10/24 to 05/11/24
WordCamp Sylhet, Volunteer & Event Coordinator
- Played a key role in organizing the event, including coordinating T-shirt printing, official SWAG preparation, and arranging food for attendees.
- Managed attendee entry by checking tickets and ensuring smooth seating arrangements.
- Acted as a stage coordinator, attending guest speakers and ensuring their sessions ran seamlessly.
- Contributed to overall event coordination, ensuring smooth logistics and an engaging experience for all participants.
Accomplishments
- [ 2013 ] Achieved 3rd place in poetry recitation at the National Level.
- [ 2011 ] Achieved 1st place in poetry recitation in Sylhet District
- [2019 - 2020] Former Vice President & Band Manager of Flames Musical Club
- [2019 - 2020] Former General Secretary of Metropolitan University Cultural Club
Projects
1) Product shopping cart system built with JavaScript
https://mahfuz-dev.github.io/shopping-cart/index.html
https://github.com/mahfuz-dev/shopping-cart
2) On-development money-transaction website (name & password not needed, click on the submit button)
https://mahfuz-dev.github.io/any-bank/
https://github.com/mahfuz-dev/Wisdom-e-commerce
3) News website
https://github.com/mahfuz-dev/News
Standardized Language Test Scores
The International English Language Testing System (IELTS)
Overall: 6.5 (Speaking: 6, Writing: 6.5, Reading: 6.5, Listening: 7.5
Languages
English
Full Professional
Bengali
Native or Bilingual
Profiles
LinkedIn - https://www.linkedin.com/in/mahfuzur-rahman-531789219/
GitHub - https://github.com/mahfuz-dev
Sample Work
- Ticket Alignment Fix: https://wordpress.org/support/topic/tickets-alignment-fix/
- Loading Customer Portal "Please Wait" Issue: https://wordpress.org/support/topic/loading-customer-po
- Support with a Company Staff: https://wordpress.org/support/topic/support-with-a-company-staff/
- Search in Tickets for Customer: https://wordpress.org/support/topic/search-in-tickets-for-customer/
- Create a Ticket as Staff: https://wordpress.org/support/topic/create-a-ticket-as-staff
Timeline
Web Developer
Khetro Sthapati
01.2023 - 12.2023
Web Specialist
Rendering Hub
01.2023 - 12.2023
Technical Support Engineer - Tier 3
AuthLab
07.2022 - Current
Web Developer
Staff Asia
03.2021 - 03.2022
BSc - Computer Science and Engineering
Metropolitan University
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