Mahfuza Islam
Toronto,ON
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Executive
Generis
Toronto, ON
11.2023 - 08.2024
- Scheduled and coordinated client meetings with Pfizer, Johnson & Johnson, and GE Healthcare, fostering long-term relationships via phone, email and Linkedin
- Maintained comprehensive electronic records, ensuring the accurate filing and timely purging of outdated information.
- Drafted, formatted, and proofread client proposals, tailored reports, and strategic documents to support business initiatives.
- Collaborated with senior sales team to support pipeline growth and meet outreach
Palliative Care Assistant
Hennick Bridgepoint Hospital
Toronto, ON
11.2021 - 08.2023
- Maintained detailed and confidential records for 100+ patients using the Meditech Electronic Medical Record (EMR) system
- Provided compassionate support to 20+ terminally ill patients ensuring a high standard of care, including hygiene, nutrition and mobility
- Coordinated with multidisciplinary teams to execute personalized care plans, improving patient comfort by 25% according to feedback.
- Managed medication reminders and administration for 20+ patients per week, ensuring compliance with prescribed regimens.
Guest Services Lead
Sun Valley Supermarket
Toronto, ON
10.2016 - 07.2023
- Managed front-line operations, addressing customer inquiries and escalations while training and supervising staff
- Held roles across sales, customer services, operations, and finance, including cash handling and invoice management.
- Improved performance metrics, maintaining a yearly error-free record.
Research Assistant
University of Toronto
Old Toronto, ON
09.2022 - 06.2023
- Provided administrative support by scheduling meetings, taking notes during team discussions, and assisting with communication tasks.
- Assisted in gathering data collection and entry from various sources and accurately input information into databases.
- Helped distribute surveys, while tracking and monitoring responses
- Organized research documents, maintained accurate records, and assisted with document file management.
Field Representative
2022 Municipal Elections
08.2022 - 01.2023
- Experienced election canvasser with a proven track record of successful voter outreach and engagement
- Scheduled/prioritized different streets based on our proximity to reach maximum amount of people on election day
- Accomplished canvasser with a track record of reaching and engaging 1,500+ voters which resulted in an increased voter turnout through persuasive communication and voter education efforts for Ward 20 Kevin Rupassinghe
Operations Volunteer
Western Hospital
Toronto, ON
01.2020 - 07.2021
- Supported patients and healthcare staff by handling non-clinical and administrative tasks with compassion and confidentiality, contributing to efficient, patient-centered care
Education
Honours Bachelor's of Science - Public Health
University of Toronto
04-2025
Skills
- Excellent interpersonal and communication skills
- Empathy and customer service orientation
- Organizational and time management skills
- Discretion and confidentiality
- Adaptability and the ability to work under pressure
- EMR system proficiency (Meditech, EPIC)
- Typing and data entry (minimum 40 WPM)
- Microsoft Office Suite (Word, Outlook)
Certification
- Google AI Essentials
- Foundations in Data (Google)
- Data Driven Decisions (Google)
Timeline
Business Development Executive
Generis
11.2023 - 08.2024
Research Assistant
University of Toronto
09.2022 - 06.2023
Field Representative
2022 Municipal Elections
08.2022 - 01.2023
Palliative Care Assistant
Hennick Bridgepoint Hospital
11.2021 - 08.2023
Operations Volunteer
Western Hospital
01.2020 - 07.2021
Guest Services Lead
Sun Valley Supermarket
10.2016 - 07.2023
Honours Bachelor's of Science - Public Health
University of Toronto
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