Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahfuza Akter

Toronto,ON

Summary

Proven track record in enhancing customer satisfaction and sales proficiency, demonstrated during my tenure at Uber. Skilled in promotional strategies and customer engagement, I effectively resolved issues, achieving a 95% quality audit result. My approach combines decisive problem-solving with product knowledge expertise, driving significant improvements in customer service and operational efficiency.

Overview

5
5
years of professional experience

Work History

Decathlon Retail Store Associate

Decathlon
06.2022 - 12.2023
  • Increased sales by providing exceptional customer service and product knowledge.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Analyzed customer feedback and identified areas for improvement.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.

Sales Associate

Uber
07.2019 - 05.2022
  • Achieved monthly sales conversion consistently by implementing effective sales and supply strategies and maintaining a high level of product knowledge within the team.
  • Built relationships with customers to encourage repeat trips with uber
  • Implemented the process of quality Audit of driver outreach insight process resulting in 95% of audit results.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity at 90% by fostering a positive work environment and providing support to team members as needed.

Customer Service Representative -Greenlight Expert

Uber
01.2019 - 05.2019
  • Actively listened to drivers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified driver account issues and determined root cause of problems to resolve product or service complaints from everyday walk-ins.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from drivers.
  • Collected driver information, feedback and insights to support business intelligence.
  • Facilitated Onboarding Process within the Uber platform and solved F2F driver account issues.

Call Agent - Operations Consultant

Uber
07.2018 - 12.2018
  • Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
  • Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
  • Consistently met or exceeded monthly performance metrics for call quality, adherence to schedule, and efficiency.


Education

Supply Chain Connections -

Sheridan College
Canada
06.2024

BBA -

United International University
Bangladesh
11.2017

Skills

  • Promotional strategies
  • Store maintenance
  • Customer Engagement
  • Sales proficiency
  • Product Knowledge Expertise
  • Customer Service
  • Retail transactions processing
  • Customer Assistance
  • Inventory Control
  • Cash Handling Accuracy
  • Decision-Making
  • Problem-Solving
  • Cash Handling

Languages

English
Full Professional
Bengali
Native or Bilingual

Timeline

Decathlon Retail Store Associate

Decathlon
06.2022 - 12.2023

Sales Associate

Uber
07.2019 - 05.2022

Customer Service Representative -Greenlight Expert

Uber
01.2019 - 05.2019

Call Agent - Operations Consultant

Uber
07.2018 - 12.2018

Supply Chain Connections -

Sheridan College

BBA -

United International University

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Mahfuza Akter