Mahfoza Abdelshafa

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

• Leadership Group Member, Bow Valley College, Fall 2014, Introduced guest speakers as part of the Community Resource Fair, Directed traffic to the various sessions and answered questions about the Fair’s schedule, Prepared meals and distributed winter clothing at the Calgary Drop-in Centre
• Calgary Drop-in Centre, Various occasions, 09/01/13, Assisted with collecting statistical data as part of a U of C research study, Provided information and referrals to tenants
• Calgary Catholic Immigration Society, 08/01/13 - Present, Provided support and friendship to three newcomer families by acting as a local contact, Helped newcomers settle in Calgary by explaining how to use household appliances, how to take public transit, how to visit a doctor, and showing them important places in town

• Helping others and meeting new people
• Member of BVC’s Music Club
• Cooking