Mahesh Nirbhawane
flight attendent
Kitchener,Canada
Summary
A hardworking and passionate job seeker with solid organizational skills is eager to secure an entry-level human resources position. Ready to help the team achieve company goals. Accomplished Flight attendant offering over [7] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
7
years of professional experience
Work History
Senior Cabin Crew
Air India
08.2016 - 04.2023
- Achieved 95% customer satisfaction by resolving issues promptly for 5000 passengers, fostering loyalty and positive reviews
- Led and motivated a team of 50 cabin crew members, maintaining an efficient work environment
- Ensured compliance with aviation regulations by implementing safety protocols company-wide
- Delivered comprehensive training materials for cabin crew, aligning with corporate communications for consistent messaging
- Updated 100 cabin crew members on latest procedures and safety protocols, contributing significantly to ongoing professional development
- Maintained accurate records related to crew activities, passenger interactions, and compliance with aviation regulations
- Verified compliance with regulatory requirements through periodic audits, maintaining high operational standards
- Enhanced operational efficiency through effective communication within multicultural teams
- Ensured readiness of cabin crew for emergencies through active participation in crisis management and emergency response drills
- Implemented and enforced safety protocols, ensuring compliance with aviation regulations
- Played a pivotal role in the development and delivery of comprehensive training materials for cabin crew, focusing on aligning these materials with corporate communications for consistent messaging
- Implemented a systematic documentation process, ensuring accuracy in records related to crew activities, passenger interactions, and compliance with aviation regulations.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Implemented new procedures that enhanced punctuality rates by efficiently completing turnaround tasks between flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Human Resources Management
12.2023
Bachelor of Arts - Modern History
05.2022
Skills
- Employment Verifications
- Team Development
- Organizational Culture
- Conflict Resolution
- Discretion
- Communication and Interpersonal Skills
- Safety and Compliance
- Crew Coordination
- Team Leadership
- Workload Management
Websites
Accomplishments
- Working on sustainability in corporations (in early 2018)
- Preparing my own presentation set and making informal presentations about sustainability's current framework, brainstorming with organizations on their internal opportunities of improvement
Languages
English
Professional Working
personal information
Title: Human Resources
out door games / gyming
As an avid soccer enthusiast, I engage in this dynamic and team-oriented sportnot only toy maintain a healthy and active lifestyle but also to cultivate valuable skills that extend beyond the field. I have dedicated countless hours to honing my soccer abilities, emphasizing teamwork, communication, and strategic thinking.
Timeline
Senior Cabin Crew - Air India
08.2016 - 04.2023
Conestoga College - , Human Resources Management
Mumbai University And IDOL - Bachelor of Arts, Modern History