- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Power BI
- Microsoft Outlook
- Shopify (Store Creation and Management)
Mahenoor Saiyed
Mississauga,ON
Summary
Dynamic professional with proven expertise in customer relationship management and problem-solving acumen, honed at Iqbal Halal Foods and Mzallo. Excelled in team collaboration and adaptability, significantly enhancing customer loyalty and streamlining recruitment processes. Achieved notable improvements in employee relations and customer satisfaction through effective communication and multi-tasking skills.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Iqbal Halal Foods
04.2023 - Current
- Exceptional customer service was delivered by effectively handling complaints, answering questions, and executing transactions to guarantee client pleasure.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Accurately operated the POS system, accepting cash, credit, and other payment types and keeping the cash register balanced.
- Assisted with shop merchandising by arranging shelves, refilling product, and ensuring displays were visually appealing and in line with brand guidelines.
- Collaborated with the merchandising team on promotional campaigns, pricing modifications, and seasonal product rotations.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
Human Resources Assistant
Mzallo
06.2021 - 06.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted with recruitment efforts, successfully filling open positions in a timely manner.
- Utilized social media platforms effectively as a tool for sourcing candidates across various industries and functions.
- Collaborated with HR director to develop and integrate workforce planning, analysis and solutions.
- Improved candidate experience through timely communication, transparent interview processes, and constructive feedback.
- Recruited talented, diverse and qualified candidates for employment.
Education
Post-Graduate Certificate - Global Business Management
Mohawk College of Applied Arts And Technology
Mississauga, ON10-2024
BBA - Management
ITM Vocational University
Vadodara, India09-2022
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Employee relations
- Problem-solving acumen
- Time management mastery
- Strong written and verbal communication
Interests
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Executive
Iqbal Halal Foods
04.2023 - Current
Human Resources Assistant
Mzallo
06.2021 - 06.2022
Post-Graduate Certificate - Global Business Management
Mohawk College of Applied Arts And Technology
BBA - Management
ITM Vocational University
Similar Profiles
Sreedevi Thottarathu MadhuSreedevi Thottarathu Madhu
Cashier at Iqbal Halal FoodsCashier at Iqbal Halal Foods
MUDIYALA LAKSHMIMUDIYALA LAKSHMI
Cashier at Iqbal Halal FoodsCashier at Iqbal Halal Foods
Safvankhan M PathanSafvankhan M Pathan
Cashier at Iqbal Halal FoodsCashier at Iqbal Halal Foods