MAHENDRA TOMAR
Castlegar
Summary
As an experienced and driven professional with a diverse background in social
work, business management, and technical support, I am deeply committed to making
a positive impact on individuals and communities. With a proven track record of
success in management and customer service, coupled with exceptional technical
skills, I am confident in my ability to quickly adapt to new challenges and excel
in any role. My passion for social work and unwavering drive to achieve results
make me an asset to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Freedom Quest Youth Services Society
06.2023 - Current
- Cultivate and nurture positive Worker/Youth relationships by employing a strength-based approach, effectively communicating confidentiality limits, and ensuring physical and mental availability for the well-being of the residents
- Foster a supportive and engaging environment by incorporating fun, spontaneity, and opportunities for youth to make choices in their activities
- Provide care with unconditional positive regard, even when enforcing boundaries, implementing consequences, and de-escalating challenging behaviors
- Support and facilitate youth progress in their individualized Care Plans while collaborating with team members to prevent duplication and ensure smooth transitions
- Utilize evidence-based models like Motivational Interviewing as residents progress through the Stages of Change
- Complete daily log sheets, care plan progress reports, and occupancy tracking forms
- Maintain positive relationships with neighbors, visitors, and community members to ensure a harmonious living environment
Director at Large
Selkirk Students' Union
09.2022 - Current
- Developing and implementing programs and initiatives that support student life, such as recreational activities, cultural events, leadership development programs, and health and wellness initiatives
- Developing and managing budgets for student union programs and initiatives
- Providing mentorship and guidance to students, particularly those who are new to campus or experiencing personal challenges
- Serving as a liaison between students and administration, advocating for student needs and concerns and working to improve the overall student experience
- Facilitating communication and collaboration among students, faculty, staff, and alumni to create a sense of community and foster a positive campus culture
- Collecting and analyzing student engagement and satisfaction data to inform future programming and decision-making
Cage Supervisor
Chances Casino
10.2022 - 12.2023
- Monitor gaming floor activities and ensure compliance with rules and regulations
- Manage and maintain paperwork related to game operations, including player tracking forms, win/loss statements, and incident reports and emails
- Serving as a front-line customer service representative
- Responsible to examine games and confirming jackpots
- Working as a technical assistant for a gaming machine
- Supervising gaming department and patron with respect to BCLC rules
Social Worker
Feeding India Non-profit Organization
04.2019 - 10.2022
- Collaborated with team members to plan and execute food drives and distribution events in local communities
- Engaged with individuals and families facing food insecurity to identify their needs and connect them with available resources
- Conducted outreach efforts to raise awareness about food insecurity and the organization's mission
- Developed and maintained relationships with local businesses, schools, and other organizations to secure donations and partnerships
- Managed the organization's social media presence and created content to promote events and initiatives
- Assisted in coordinating volunteers and ensuring the smooth operation of food distribution events
- Managed data collection and analysis for program evaluation and improvement
- Contributed to fundraising efforts through grant writing and donor outreach
Group Sales & Cashier Associate
Castlegar, BC
04.2022 - 09.2022
- Finished tasks according to deals and creatively placed products on the front and back ends
- Greeted and assisted customers in person or on call
- Resolved customer complaints, guide them, and provide relevant information
Technical Support Executive
Teleperformance Inc.
01.2021 - 01.2022
- Worked as a technical associate for a third-party company that is 'Adobe Inc'
- Responsible to take inbound and Outbound technical support chats
- Resolved issues with Adobe software and fix them with remote access to their computer
- Email and outbound calls to customers every day
Production Manager
Rudra Event planner Pvt. Ltd.
01.2020 - 01.2022
- Manage and maintain accurate and precise organization
- Execute each event with successful plan
- Documentation and filing of all venue build-out components
- Manage and maintain events, build-out budgets and post-conference budget reconciliation
- Oversee management of warehousing, shipping, directional signage
- Research future event and conference venues
- Assign work to team and duties to fulfill the requirement of event
Education
Post-graduation diploma in Business Management & Social Service Worker -
Selkirk College
Castlegar, BC04.2024
B. Tech in CSE -
RGPV University
Bhopal,IN01.2019
Skills
- Teamwork and a positive attitude
- Customer service abilities and administrative skills
- Team Leadership
- Microsoft Office 365
- Outlook
- Excel
- Adobe Software
- Programming Languages
- Adaptability and problem-solving
- Coordinating and replying to mails and calls
- Strong problem-solving and critical thinking abilities to address complex social issues
- Active listening and effective communication skills to build strong relationships with clients and colleagues
- Technical Support
- Social Media Management
- Photography
- Food Safety
Certification
- Mental Health First Aid
- Serving It Right
- Food Safety Certification
- MANDT Certification
- First Aid Certification with cpr
- WHMIS Certification
- Class 5 Driving Licence
- Violence Prevention (8 Modules)
- Indigenous gender diversity: creating culturally relevant and gender-affirming services
- Supporting gender creative children and their families
- Intro to Gender Diversity
- FOIPPA Foundations
- Privacy and Access Fundamentals.
Additional Information - Extracurricular Activity
- October, 2023. Advocated for student rights during Lobby Week in Victoria, BC, by engaging in in-person meetings with government officials to promote the 'Fund It and Fix It' campaign and push for an international tuition fee cap.
- Organized Harm Reduction and Naloxone training event
- Event and wedding planning organizer
- Certified dancer from Big Dance Center, New Delhi.
- Awarded by 94.3MyFm as a best dancer on social media. Runner up in state level dance competition.
- Awarded by VITM College as a Best Choreographer. Honored by Jiwaji Club Gwalior.
- Got certificate from Raja Mansingh music & arts university for best model.
- Winner of cricket noddle in the year 2017
- Running a YouTube channel with 42k + subscribers 'Mak choreography'
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Youth Support Worker
Freedom Quest Youth Services Society
06.2023 - Current
Cage Supervisor
Chances Casino
10.2022 - 12.2023
Director at Large
Selkirk Students' Union
09.2022 - Current
Group Sales & Cashier Associate
Castlegar, BC
04.2022 - 09.2022
Technical Support Executive
Teleperformance Inc.
01.2021 - 01.2022
Production Manager
Rudra Event planner Pvt. Ltd.
01.2020 - 01.2022
Social Worker
Feeding India Non-profit Organization
04.2019 - 10.2022
Post-graduation diploma in Business Management & Social Service Worker -
Selkirk College
B. Tech in CSE -
RGPV University
- Mental Health First Aid
- Serving It Right
- Food Safety Certification
- MANDT Certification
- First Aid Certification with cpr
- WHMIS Certification
- Class 5 Driving Licence
- Violence Prevention (8 Modules)
- Indigenous gender diversity: creating culturally relevant and gender-affirming services
- Supporting gender creative children and their families
- Intro to Gender Diversity
- FOIPPA Foundations
- Privacy and Access Fundamentals.
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