Mahek Shah
Vadodara,Gujarat
Summary
Proficient billing analyst with a focus on invoicing accuracy and payment reconciliation. Known for strong problem-solving skills and time management, driving efficiency and enhancing customer satisfaction within financial operations.
Overview
4
4
years of professional experience
Work History
Billing Analyst
North Frontenac Telecommunications Haliburton Corp.
10.2024 - 01.2026
- Analyzed billing data to ensure accurate customer invoicing.
- Processed billing adjustments for service changes, ensuring accurate invoicing.
- Resolved customer inquiries on billing discrepancies, enhancing customer satisfaction.
- Maintained billing records using company-specific software systems.
- Addressed customer complaints through effective communication, improving overall service experience.
- Assisted customers with inquiries and product information.
- Documented customer interactions for accurate record-keeping and follow-up.
Senior Collections Representative
Tata Consultancy Services
04.2023 - 09.2024
- Developed and implemented strategies that effectively reduced delinquency rates.
- Analyzed account histories to identify collection trends, leading to targeted outreach efforts.
- Communicated with customers to negotiate payment plans and settlements.
- Negotiated payment arrangements with customers in arrears.
- Investigated customer financial situations for potential solutions or resolutions.
- Followed laws, regulations, and policies for collections practices.
- Built strong customer relationships through consistent, high-quality service, enhancing customer satisfaction.
- Handled incoming telephone inquiries from customers regarding their accounts.
Financial Services Representative
Cash 4 you
03.2022 - 03.2023
- Educated clients on investment options and retirement planning strategies.
- Guided clients in understanding financial products and services to enhance informed decision-making.
- Leveraged product knowledge to identify and recommend tailored financial solutions for clients.
- Streamlined account application processing and ensured accuracy of customer records to support operational efficiency.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Processed loan applications in compliance with company policies and regulations.
Education
BBA - Project Management
Yorkville University
Concord, ON12.2021
Skills
- Billing analysis
- Invoicing accuracy
- Accounts receivable
- Payment processing
- Payment reconciliation
- Financial reporting
- Data management
- Microsoft software proficiency
- Problem solving
- Time management
- Customer relationship management
- Interpersonal and verbal communication
- Team building
- Telephone etiquette
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Billing Analyst
North Frontenac Telecommunications Haliburton Corp.
10.2024 - 01.2026
Senior Collections Representative
Tata Consultancy Services
04.2023 - 09.2024
Financial Services Representative
Cash 4 you
03.2022 - 03.2023
BBA - Project Management
Yorkville University