Maheera Sabir
Milton,ON
Summary
Dedicated professional with strong team collaboration, customer service, and problem-solving skills. Proven ability to handle cash transactions, ensure customer satisfaction, and promote products effectively. Experienced in managing customer inquiries and maintaining a high standard of health and safety compliance. Seeking to leverage strong communication and adaptability skills in a cashier role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Front-end
Real Canadian Superstore
Milton, ON
11.2024 - Current
- Handled high-volume customer interactions with professionalism and efficiency
- Resolved complaints and processed returns/refunds accurately
- Resolved customer complaints and provided effective solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
Reception Assistant
Government Maternity Hospital
Lahore, PK
02.2023 - 03.2024
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
- Provided administrative support to other departments including filing, photocopying, faxing and scanning documents.
Management Team Member
IEEE organization
Lahore, PK
09.2022 - 01.2024
- Assisted in daily operations and managed a team of over 10 members.
- Provided support during customer interactions, fostering a positive experience.
- Ensured adherence to safety protocols during events and activities.
Crisis Management Planning
AIRLINES
Lahore, PK
04.2022 - 12.2022
- Managed emergency contact information and responded to public inquiries.
- Greeted and assisted passengers with check-in procedures and baggage handling.
- Coordinated boarding processes to ensure timely departures of flights.
- Monitored flight schedules and provided updates to passengers as needed.
Customer Sales Representative
logistics Company
Lahore, PK
10.2021 - 04.2022
- Handled customer interactions, ensuring satisfaction and swift resolution of inquiries.
- Conducted cash and credit transactions accurately and maintained financial records.
- Promoted company products, contributing to an increase in sales. Worked with marketing and operations teams to ensure smooth service delivery.
Education
Data Analysis - Data Analytics Professional Certificate
Coursera
OnlineBachelors Of Science Diploma - Computer Engineering
Comsats University
Lahore, PakistanDigital Marketing - Digital Marketing Certifications
Coursera
OnlineSkills
- Customer Service
- Engagement Cash Handling and Transaction Processing
- Problem-Solving and Communication
- Team Collaboration and Management
- Adaptability and Flexibility
- Sales and Product Promotion
- Health and Safety Compliance
Timeline
Customer Service Representative Front-end
Real Canadian Superstore
11.2024 - Current
Reception Assistant
Government Maternity Hospital
02.2023 - 03.2024
Management Team Member
IEEE organization
09.2022 - 01.2024
Crisis Management Planning
AIRLINES
04.2022 - 12.2022
Customer Sales Representative
logistics Company
10.2021 - 04.2022
Data Analysis - Data Analytics Professional Certificate
Coursera
Bachelors Of Science Diploma - Computer Engineering
Comsats University
Digital Marketing - Digital Marketing Certifications
Coursera
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