Maheen Muhammad

• Managed multiple tasks and met time-sensitive deadlines
• Maintained confidentiality of information regarding clients and company
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Kept office clean and neat to give visitors positive first impression
• Corresponded with clients through email, telephone, or postal mail
• Provided clerical support to company employees by copying, faxing, and filing documents
• Confirmed appointments, communicated with clients, and updated client records.

● Responsible for providing consistent and superior Customer Service with every interaction –
internal and external
● Responsible for additional support with incoming calls in a high-volume Sales and Service
Environment when advised by Supervisor/Manager
● Liaise with internal departments
● Respond to all customer inquiries
● Accurately processed POS transactions, returns and exchanges, payment cards, and receipts to
customers.
● Assist Sales department as required
● Responsible for communicating with potential customers via Social Media Channels

• Solved customer challenges by offering relevant products and services
• Helped customers locate products and checked store system for merchandise at other sites
• Accurately processed POS transactions, returns and exchanges, payment cards, and receipts to customers
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
• Greeted customers, helped locate merchandise, and suggested suitable options
• Prepared for closing shifts, balanced and organized cash register by handling cash and counting change
• Maintained tidy and organized store to comply with cleanliness standards
• Increased sales and customer satisfaction through personalized servicing
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Elicited comments from individuals surveyed and accurately recorded comments
• Explained survey objectives and procedures to interviewees
• Followed scripted questionnaires verbatim to collect research data
• Reviewed collected data obtained from interviews for completeness and accuracy
• Exceeded targets by using effective time management skills.