Maheen Laik
Scarborough
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Account Manager
The Knowledge Academy
2024.03 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their training goals.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Representative
Five9 Solutions Inc
2023.07 - Current
- Create contracts for radio rentals
- Use CRM to create quotes for the customer
- Answer phone calls and respond to emails
- Conduct meetings and take notes for Executive Manager
- Create Sales Orders and push the order to the customer
- Invoiced customer and collected payments.
- Manage Technicians calendars
- Create work orders for technicians
- See all office duties; order office supplies
Appeals Officer
Canada Revenue Agency (CRA)
2022.01 - 2022.08
- Negotiated settlements with appellants, achieving satisfactory outcomes for both parties involved..
- Reviewed Audits decisions with careful consideration based on factors such as function, cost and risks.
- Managed caseload effectively, prioritizing urgent matters while maintaining attention to detail in all cases handled.
- Reviewed international case files and other information to determine tax liability.
- Conducted in-depth research on appeal cases, gathering pertinent information from all relevant sources.
- Handled sensitive information discretely, upholding strict confidentiality standards at all times during the processing of appeals.
Cashier
Popeyes® Louisana Kitchen
2019.01 - 2020.01
- Handled different customer situations
- Cashed and packed orders
- Took orders online
Education
Advanced Diploma - Business Administration
Centennial College of Applied Arts And Technology
Scarborough, ON12.2023
Certificate - Liberal Arts
Seneca College of Applied Arts And Technology
North York, ON01.2020
Skills
- Proficient with CRM
- Customer Service Skills
- Writing and Communication
- Leadership and Problem Solving
- Microsoft software
- Fast learner
- Organizational skills
- Time management
- Decision maker
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Account Manager
The Knowledge Academy
2024.03 - Current
Customer Service Representative
Five9 Solutions Inc
2023.07 - Current
Appeals Officer
Canada Revenue Agency (CRA)
2022.01 - 2022.08
Cashier
Popeyes® Louisana Kitchen
2019.01 - 2020.01
Advanced Diploma - Business Administration
Centennial College of Applied Arts And Technology
Certificate - Liberal Arts
Seneca College of Applied Arts And Technology
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