Maheen Fathima

Client: EXOR-STELLANTIS

Responsibilties:

• Participated in daily stand-ups, sharing progress updates and collaborating on addressing challenges faced by the team members effectively.
• Applied strong analytical skills to identify bottlenecks in code, leading to significant performance improvements.
• Delivered high-quality documentation for both technical and non-technical stakeholders, facilitating clear understanding of software functionality and requirements.
• Enhanced software quality by conducting thorough testing and debugging processes.
• Provided technical support to clients, resolving complex issues in a timely manner.
• Collaborated with cross-functional teams to troubleshoot and resolve technical issues while conducting manual validation due to limited resources.
• Provided support for critical incidents, escalating and tracking defects found during testing to ensure resolution within service level agreements (SLAs).

Environment: Sitecore, Azure Devops, ITIL Framework.

Client: EXOR-STELLANTIS

Responsibilities:

• Provided technical support to customers, troubleshooting technical issues and providing solutions.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Escalated tickets to level 3 in most crucial circumstances after considerable time has been spent on the ticket.
• Worked on fixing defects for in production.
• Provide primary support for installation of application releases into production.

Environment: Sitecore, Azure Devops, ITIL Framework.