Mahdokht Moradi
Richmond Hill,ON
Summary
Driven and reliable, excelled in customer engagement and problem-solving at Yeganeh Ara Beauty Salon. Leveraged retail sales and cash handling expertiseto enhance shopping experiences, fostering repeat business through exceptional service. Demonstrated teamwork and collaboration, significantly contributing to a positive and organized store environment. Personable and upbeat, bringing strong interpersonal skills and a positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with a knack for identifying customer needs and providing tailored recommendations. It was dedicated to driving sales and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Yeganeh Ara Beauty Salon
05.2019 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Associate
Nik Mehr Company
08.2017 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Assistant
SanaT Noor Company
02.2015 - 08.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
No Degree - Accounting Assistant
LinkedIn Learning
Canada 08.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
Languages
English
Limited Working
Timeline
Retail Sales Associate
Yeganeh Ara Beauty Salon
05.2019 - 01.2023
Sales Associate
Nik Mehr Company
08.2017 - 05.2019
Sales Assistant
SanaT Noor Company
02.2015 - 08.2017
No Degree - Accounting Assistant
LinkedIn Learning
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