Mahdiyar Ghanizadeh Shad

• Activated BYOD SIM card plans and phone plans on two-year contracts for the following companies:
• Rogers
• Fido
• Telus
• Koodo
• Chatr
• Excelled in selling accessories, enhancing the company's gross profit.
• Drove sales growth by competing in activation numbers within the GTA district.
• Ensured customer satisfaction, fostering repeat business.
• Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
• Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
• Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.

Capturing Professional Imagery and Video Content

• Utilized advanced photo booth technology and specialized software to capture high-quality photographs at diverse events, including:

- Real estate and mortgage broker gatherings

- Weddings and large traditional ceremonies

- Fashion show events

- Culinary events featuring renowned chefs

- Intimate house parties

Videography and Editing

Expertly operated 360° video booth equipment to record immersive video content, followed by meticulous editing to meet specific client requirements and preferences.

Team Coordination and Event Management

Effectively coordinated and deployed team members for simultaneous events, ensuring optimal coverage and seamless execution across multiple locations.

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and maintained relationships with external vendors and suppliers.

Technical Repair and Sales Expertise

• Specialized in precisely repairing a broad array of mobile devices, including smartphones, iPads, and tablets, focusing on functionality restoration and performance optimization.

Screen and Battery Replacement

• Delivered expert screen and battery replacement services for a wide range of phone models, ensuring devices operated at peak efficiency with minimal downtime.

Accessory Sales and Device Refurbishment

• Managed the sales of high-quality mobile and tablet accessories, enhancing device protection and user experience.
• Spearheaded the refurbishment and sale of phones and tablets, offering devices in exceptional condition, thereby providing valuable, cost-effective alternatives for consumers.

• Learned all required tasks quickly to maximize performance.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Trained new team members by relaying information on company procedures and safety requirements.

• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.