Mahdieh Hatamijavid
West Vancouver, BC,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales and customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Cashier
Persia Market
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Manager
Vimana
03.2018 - 10.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Drove sales by developing multi-million Rials contract sales.
Customer Service Supervisor
Shatel Internet Service Provider
10.2014 - 02.2018
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
MBA -
University of Tehran Institute
Tehran,Iran07.2020
Bachelor of Science - Architectural Technology
Amol University
Amol,Iran09.2012
Skills
- Customer Service
- Solution Selling
- Lead Generation
- Client Relationship Management
- Performance Evaluation
- Problem-Solving
- teamwork
Timeline
Cashier
Persia Market
12.2023 - Current
Sales Manager
Vimana
03.2018 - 10.2023
Customer Service Supervisor
Shatel Internet Service Provider
10.2014 - 02.2018
MBA -
University of Tehran Institute
Bachelor of Science - Architectural Technology
Amol University
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