Maddi A
Management
Vancouver,British Columbia
Summary
Dynamic senior leader with a proven track record in driving business success across multi-unit operations. Skilled in fostering strong relationships and developing high-performance teams, resulting in improved operational efficiency and enhanced employee engagement. Recognized for exceptional motivational leadership and effective organizational problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Retail Regional Manager
ST
Burnaby, BC
01.2024 - Current
- Company Overview: Commercial Retail offers a wide range of construction tools and supplies, with exceptional customer service.
- Improved operations to drive growth for a $50M portfolio across multiple stores and warehouses.
- Implement strategies for optimal performance in retail sales, B2B sales, and customer service.
- Leverage HR duties and implement performance management strategies to achieve goals.
- Develop and establish policies and processes to enhance operations
Flagship Store and Warehouse General Manager
ST
Burnaby, BC
05.2023 - 01.2024
- Exceeded the sales goal by 10% and improved customer service quality through improved operational procedures.
- Created an environment of collaboration and performance development.
Assistant Store Manager - Operations & Commercial Sales
Home Depot Canada
Richmond, BC
09.2019 - 05.2023
- Oversaw $35M in sales in a $90M store, managing 235 employees, including 120 staff members directly.
- Enhanced operations and sales for multiple departments, including Lumber, Building Materials, Hardware, Tool Rental, Front End, Special Services, Online Sales, Delivery, and Pro Sales.
- Increased commercial sales penetration from 33% to 43%, and exceeded corporate goals.
- Drove store performance, including sales, P&L management, merchandising execution, and staff development.
Assistant Store Manager - Specialty & Commercial Sales
Home Depot Canada
Surrey, BC
05.2019 - 09.2019
- Improve sales in specialized departments, such as Appliances and Kitchen Design, by 5% in a short time.
- Addressed and resolved complex customer service issues, and collaborated with vendor partners.
Department Manager - Various and Multi Units
Home Depot Canada
04.2015 - 06.2019
- Improved performance of multiple departments, including Kitchen Design, Appliances, Flooring, Decor, and Paint, and successfully achieved top sales comp in the district.
- Led up to 35 employees, generating $12 million in annual revenue, while consistently exceeding sales targets by 8%.
- Trained and coached employees, developing high-performing sales teams, and new managers focused on customer satisfaction.
Front End and Specialty Sales Associate
Home Depot Canada
Various locations
05.2012 - 04.2015
- Increased repeat business using great customer service, problem-solving skills, and effective communication.
- Recipient of the All-Star Award acknowledging excellence in delivering superior customer service and driving sales success.
Education
Intensive Advanced English Program -
Study Abroad Canada Language Institute
Charlottetown, PEIMaster of Arts - Radio and Television Journalism
Broadcasting University
Tehran, IranBachelor of Science - Environmental and Natural Resources Engineering
Tehran University
Tehran, IranSkills
- Leadership and Team Development
- Multi-Unit Management
- Business Acumen and Profitability
- Customer Experience Management
- Strategic Planning and Execution
- Sales and Operational Excellence
- Conflict Resolution and Problem Solving
- Communication and collaboration
- Technology and Retail Systems
- Influential leadership
- Brand Standards and Operational Compliance
- Sales and marketing strategies
- Organizational development
- Adaptability and resilience
Leadership and Customer Service Training
- Successfully passed Retail Management Assessment (RMA)
- Assistant Store Manager Fundamentals
- Situational Leadership: Building Leaders
- Engage Me: Specialty Sales Leadership
- Perform next: Supervisors
- Management Fundamentals
- Emotional Intelligence and Influencing Others
- Effective Presentation Skills
Timeline
Retail Regional Manager
ST
01.2024 - Current
Flagship Store and Warehouse General Manager
ST
05.2023 - 01.2024
Assistant Store Manager - Operations & Commercial Sales
Home Depot Canada
09.2019 - 05.2023
Assistant Store Manager - Specialty & Commercial Sales
Home Depot Canada
05.2019 - 09.2019
Department Manager - Various and Multi Units
Home Depot Canada
04.2015 - 06.2019
Front End and Specialty Sales Associate
Home Depot Canada
05.2012 - 04.2015
Intensive Advanced English Program -
Study Abroad Canada Language Institute
Master of Arts - Radio and Television Journalism
Broadcasting University
Bachelor of Science - Environmental and Natural Resources Engineering
Tehran University
Similar Profiles
Laura FerraraLaura Ferrara
Regulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery CenterRegulatory Specialist- Senior at St. Joseph Hospital- St. Charles, St. Joseph Hospital- Wentzville, St. Joseph Hospital- Lake St. Louis, Kisker Outpatient Surgery Center
Isaac TaylorIsaac Taylor
Operations Coordinator at Ascension -St. Thomas Hospital (St. Thomas) MidtownOperations Coordinator at Ascension -St. Thomas Hospital (St. Thomas) Midtown
Peter AzizPeter Aziz
Camp Counselor at St. Mary and St. Mark Coptic Orthodox Church LEAFCamp Counselor at St. Mary and St. Mark Coptic Orthodox Church LEAF